Wednesday, March 27, 2024 | 10:15 AM – 2:00 PM
In the field service management (FSM) industry, companies oversee vital field operations, handling tasks like service technician assignments, maintenance, and repairs conducted away from a central office.
When an FSM company relies solely on manual processes, often utilising spreadsheets, it operates reactively. For example, the inability to access crucial information—like parts, tools, and job procedures—across multiple devices in real-time is a recipe for reactive maintenance. Reactive maintenance, essentially responding to issues as they arise instead of preventing them, can lead to delays, inconsistent service, and dissatisfied customers. In an industry where customer satisfaction is crucial, a business that merely reacts to issues may cause customer discontentment, bad reputation and negatively impact customer loyalty.
Shifting from reactive to preventive maintenance is crucial, and NetSuite Cloud ERP is the core of this transformation. It allows seamless integration with Shepherd, a 100% NetSuite native Computerised Maintenance Management Systems (CMMS). It enables consolidation of maintenance insights, part locations, equipment history, and costs. NetSuite’s unified platform enhances operational efficiency by automating workflows based on precise CMMS data, minimising errors, and saving valuable time. With real-time accessibility through NetSuite’s mobile integration, technicians gain critical on-field data for enhanced productivity. Embracing predictive maintenance, the solution optimises resource allocation for prolonged asset lifespan and minimal downtime, facilitating the shift from a reactive to a preventive maintenance model.
10:15am-11:00am
Registration
11:00am-11:05am
Opening Remarks
Omar Hamid | Senior Sales Manager, ITG
11:05am-11:15am
The Era of Customer Experience (CX)
Justin Leong | Channel Sales Manager, Oracle NetSuite
11:15am-11:30am
Product Demo — NetSuite
Claudine Cruz | Senior Functional Consultant, ITG
11:30am-11:35am
Break
11:35am-11:50am
Shepherd’s Presentation
Tom Finnegan | Director of Sales Asia Pacific, Shepherd
11:50am-12:20pm
Product Demo — Shepherd
Tom Finnegan | Director of Sales Asia Pacific, Shepherd
12:20pm-12:30pm
Closing Remarks
Omar Hamid | Senior Sales Manager, ITG
12:30pm-2:00pm
Lunch & Networking
Justin Leong is an experienced professional in the Information Technology industry for over 15 years, with a passion for redefining how companies work. Justin has built, implemented, and strategised successful solutions for various organisations in Malaysia. His specialties include technical implementations, end-user support, product training, public speaking, and solutions consulting.
Claudine Cruz is a seasoned Oracle NetSuite Functional Consultant with a passion for digitalising operations. With extensive experience in the manufacturing sector, Claudine specialises in leveraging technology to drive efficiency and growth. Her expertise and dedication make her an invaluable asset to any project team.
Tom Finnegan, as the Director of Sales for the Asia Pacific region, brings over a decade of experience in driving sales and facilitating digital transformation. With a focus on empowering businesses, Tom is dedicated to optimizing field service operations through innovative ERP solutions. His tagline, "Your ERP in your technician's back pocket," highlights his commitment to seamless integration and operational excellence in the field service industry.
Registration for this event has ended. For inquiries, please e-mail us at info@itgroupinc.asia. Thank you!
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PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
Enterprise Sales, KONG
About the speaker
Ruiguo (RG) work closely with customers in the region in designing their next-generation cloud connectivity platform powered by Kong that makes connecting APIs and microservices easier and faster. Throughout his career in the technology industry that includes Confluent, Red Hat and IBM, RG believes open source software and open platform enables customers to innovate and gain competitive advantage in this ever changing digital world.
Regional Sales Manager, Redis Indonesia
About the speaker
Mario Wihardja has spent over 14 years in the IT industry, he has been working in large multinational companies, especially in the area of Analytics. He hold Master Degree from Konstanz University (Dual Degree program with Swiss German University). He is now currently the Country Sales Manager for Talend, a leading and modern Big Data Integration, data governance platform where its mission is to make your data better, trustworthy, and more available to drive business value.
Head of Business Management Solutions, PT IT Group Indonesia
About the speaker
Fivda Harry is the Head of Business Management Solution at PT. IT Group Indonesia. He is responsible for providing solutions for government and enterprises. He has 21 years of experience in IT consulting, focusing on Enterprise Scale Business Solutions in the last 8 years, from End-to-end Solutions which includes Base Platforms and System Integrations
Head of Data & IT Management, PT IT Group Indonesia
About the speaker
Anton is the Head of Data & IT Management at PT. IT Group Indonesia. He has remarkable contributions in managing strategic partnerships, leading projects, identifying business needs, and opportunity globally. He is well experienced in Data Management Solution, Asset Management, Desktop Management and IT Service Management, IT Infrastructure, IT Operation, Technical Consultancy, Business Development. He worked closely with the Principal, Distributor and ITG Regional team such as Indonesia, Philippines, Singapore and Malaysia to retain and grow services revenue.
Enterprise Technical Consultant Team Lead, Indonesia
About the speaker
Nutanix Enterprise Technical Consultant Team Lead with 15 years+ demonstrated history of working experience in the IT industry including IBM, Wincor Nixdorf, NetApp and Nutanix. Skilled in Virtualization, Networking, Storage, IT Service Management, Servers, and Data Management. Strong information technology professional with a Bachelor of Science (B.S.) from Universitas Indonesia (UI)
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
Sales Engineer, EDB Indonesia
About the speaker
Abip has over 15 years of experience in the IT industry. He started his career as an Oracle DBA consultant for various system integrators before moving to Oracle Indonesia as a Senior Advanced Support Engineer and Oracle Singapore as part of the Engineered Systems team. Prior to joining EDB, he was a Platform Consultant at Red Hat Indonesia – as part of the Global Professional Services team – looking after RH OCP 3 and 4, RH OCS/ODF, RH Ansible Automation Platform, RH Gluster Storage, and RHEL High Availability. With his extensive experience in database, platform management, and strong technical expertise, Abip is now supporting EDB customers in the SEA region in their Oracle-to-Postgres migration, Postgres deployment and database transformation journey.
Professional Services – DB, PT IT Group Indonesia
About the speaker
Febrian has played a significant role in carrying out projects involving EDB Postgres and Elasticsearch solutions within Indonesia. His expertise with EDB Postgres products is evident through his track record of successfully executing diverse projects. Beyond his proficiency with EDB Postgres, Febrian also possesses extensive skill in Elasticsearch products. This proficiency is showcased across multiple responsibilities, including conceptualizing Proof of Concepts, devising customized architectures based on client requirements, and providing consultation for existing challenges and scenarios.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
IT GROUP, INC respects our customers’ fundamental right to privacy, and we commit to take great care in safeguarding your personal data. IT GROUP, INC has developed a Privacy Policy that aims to ensure that IT GROUP, INC adopt and observe appropriate standards for personal data protection in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 and its implementing rules and regulations.
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PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.
PRIVACY POLICY: ITG respects and protects your privacy. Click here to view our Complete Privacy Statement.