From Reactive to Preventive Maintenance

Enhancing Customer Experiences with ITG and Oracle NetSuite

Wednesday, March 27, 2024 | 10:15 AM – 2:00 PM

Overview of the Event

In the field service management (FSM) industry, companies oversee vital field operations, handling tasks like service technician assignments, maintenance, and repairs conducted away from a central office.

When an FSM company relies solely on manual processes, often utilising spreadsheets, it operates reactively. For example, the inability to access crucial information—like parts, tools, and job procedures—across multiple devices in real-time is a recipe for reactive maintenance. Reactive maintenance, essentially responding to issues as they arise instead of preventing them, can lead to delays, inconsistent service, and dissatisfied customers. In an industry where customer satisfaction is crucial, a business that merely reacts to issues may cause customer discontentment, bad reputation and negatively impact customer loyalty.

Shifting from reactive to preventive maintenance is crucial, and NetSuite Cloud ERP is the core of this transformation. It allows seamless integration with Shepherd, a 100% NetSuite native Computerised Maintenance Management Systems (CMMS). It enables consolidation of maintenance insights, part locations, equipment history, and costs. NetSuite’s unified platform enhances operational efficiency by automating workflows based on precise CMMS data, minimising errors, and saving valuable time. With real-time accessibility through NetSuite’s mobile integration, technicians gain critical on-field data for enhanced productivity. Embracing predictive maintenance, the solution optimises resource allocation for prolonged asset lifespan and minimal downtime, facilitating the shift from a reactive to a preventive maintenance model.

Save your seat here!

Why Attend?

  • Unveiling NetSuite’s pivotal role in addressing customer experience challenges
  • Exploring Shepherd’s CMMS system, seamlessly integrated with NetSuite, as a strategic ally 
  • Demonstrating how the unified platform facilitates Preventive Maintenance, a game-changer in FSM operations
  • Real-world applications and success stories from industry experts

Who Should Attend?

  • This event is for C-level & Decision makers: COO, CFO, VP of Finance, VP of Operations, Finance Director, General Manager of Finance, Head of Finance, Business Transformation Manager





Opening Remarks

Omar Hamid | Senior Sales Manager, ITG


The Era of Customer Experience (CX)

Justin Leong | Channel Sales Manager, Oracle NetSuite


Product Demo — NetSuite

Claudine Cruz | Senior Functional Consultant, ITG




Shepherd’s Presentation

Tom Finnegan | Director of Sales Asia Pacific, Shepherd


Product Demo — Shepherd

Tom Finnegan | Director of Sales Asia Pacific, Shepherd


Closing Remarks

Omar Hamid | Senior Sales Manager, ITG


Lunch & Networking


Justin Leong
Channel Sales Manager, Oracle NetSuite

Justin Leong is an experienced professional in the Information Technology industry for over 15 years, with a passion for redefining how companies work. Justin has built, implemented, and strategised successful solutions for various organisations in Malaysia. His specialties include technical implementations, end-user support, product training, public speaking, and solutions consulting.

Claudine Cruz
Senior Functional Consultant, ITG

Claudine Cruz is a seasoned Oracle NetSuite Functional Consultant with a passion for digitalising operations. With extensive experience in the manufacturing sector, Claudine specialises in leveraging technology to drive efficiency and growth. Her expertise and dedication make her an invaluable asset to any project team.

Tom Finnegan

Tom Finnegan
Director of Sales Asia Pacific Shepherd

Tom Finnegan, as the Director of Sales for the Asia Pacific region, brings over a decade of experience in driving sales and facilitating digital transformation. With a focus on empowering businesses, Tom is dedicated to optimizing field service operations through innovative ERP solutions. His tagline, "Your ERP in your technician's back pocket," highlights his commitment to seamless integration and operational excellence in the field service industry.

Justin Leong
Channel Sales Manager,
Oracle NetSuite

Claudine Cruz
Senior Functional Consultant, ITG

Tom Finnegan

Tom Finnegan
Director of Sales Asia Pacific Shepherd

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