Challenges: One of the top five (5) banks in the Philippines posted a challenge with its lack of tools that organizes their service requests. Their Active Directory administrators lack visibility in both authorized and unauthorized changes made that result in the lack of data to produce reports. With all of this, they are not able to measure User Satisfaction which can help them improve their services. As innovation continues to grow, they saw the need for scaling integration because the consumer demands are increasing. Alongside this, they would need to integrate legacy systems with modern applications through the use of API.