CAREERS PAGE-03

Life at ITG

The heart of ITG is PEOPLE- the employees, the clients, the partners, the principals- each one is part of the bigger picture. We make sure that no one gets left behind as we journey towards digital transformation and innovation. Our aspiration is to see each one thrive in their respective scope carrying the values that matter most.

CAREERS PAGE-graphics-04 (1)

We want to overemphasize that customer service is ultimate and is most important to us. The call of venture together is to work alongside with our customers, employees to build solutions that solves customer problems. It is a call… to work collaboratively with the intention of co-creating solutions with our partners and customers.

CRIS GAMBOA, President & CEO

Recent Job Openings

QUEZON CITY OFFICE (PHILIPPINES)

Job Description:
  • Collaborate with the Optimization Team and in conceptualizing and development of new bundles and solutions.
  • Analyze and assess existing business systems and procedures.
  • Assist in the definition, development, and documentation of the solution’s business requirements, objectives, deliverables, and specifications on a project-by-project basis.
  • Assist in defining solution development project plans, including scoping, scheduling, and implementation.
  • Contributes to and may lead programming projects from requirements definition through implementation and support, following steps outlined in Agile or other designated development methodology.
  • Identifying areas for modification in existing programs and subsequently developing these modifications
Educational Background
  • College Graduate of IT Related Courses, Computer Science, Computer Engineer
Specific Skills & Attitude
  • Java or Python Certification is preferred but is not mandatory.
  • Proven hands-on experience in designing and developing applications using Java EE platforms
  • Object-Oriented Analysis and design using common design patterns.
  • Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)
  • Excellent knowledge of Relational Databases, SQL technologies (Hibernate, SQL Queries – Inner Outer Joins, Group By, Having; Stored Procedures; Triggers; Cursors)
  • Java Web (MVC, JSP/Servlets, one JavaScript web framework)
  • Web Services (REST services, Spring REST Template, SOAP, 3rd party APIs)
  • Domain knowledge (one or more of Finance, Manufacturing, Distribution, Retail, Telecommunications, Technology)
Work Experience
  • Must have at least 5 years of work experience in systems development
  • Experience on Agile processes and other software development methodologies
  • Experience in business process and data mapping
Apply Now

Job Description:

Quality Analyst is a professional who evaluates products, systems and software to ensure they
are free of defects and meet an organization’s quality standards. The Quality Analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. You will be
responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.

To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

DUTIES & RESPONSIBILITES: 

  • Work with service delivery and development teams to ensure projects are delivered that meets quality standards.
  • Develop and execute test plans to ensure that all objectives and requirements are met.
  • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
  • Identify and remedy defects within the production process.
  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
  • Compile and analyze statistical data.
  • Ensure that user expectations are met during the testing process.
  • Draft quality assurance policies and procedures.
  • Investigate customer complaints and product issues.
  • Ensure ongoing compliance with quality and industry regulatory requirements.

QUALIFICATIONS:

  • A bachelor’s degree in computer science, information systems, industrial engineering,
    business management or a related field.
  • Experience in quality inspection, auditing, software testing or project audit.
  • Excellent communication skills, both written and verbal.
  • Strong computer skills and knowledge of QA tools, templates and applications.
  • Strong analytical and problem-solving skills.
  • Meticulous attention to detail.
  • Experience with ISO 9001:2015 is a plus.

Apply Now

Job Description: Responsible for helping both the Sales and Marketing team, drive them to find, win, and renew customers. The position lays the groundwork for their sales team to be successful. They analyze the market, run focus groups and craft pitches for Sales Officers. The Pre- Sales Officer serve as technology experts on their specific solution portfolio/vertical/area and may act as sales support for Sales Officers throughout the entire sales process. PSC will also be in charge of assisting the Philippines, Malaysia, Indonesia, and Singapore.

List of Responsibilities:
  • Initiates communication with prospective customers, partners, and partner’s customers and collates detailed information to determine if their technical and business requirements is met by ITG ITM Technology solutions; presents ITM solutions to prospect customers with standard alone, unified, and integrated solutions.
  • Conducts solution presentation, solution demonstration and attends conference events.
  • Sets the tone and direction of companies’ technology; Structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
  • Conducts PoC/PoV and creates/fulfills ToR or the same for customers as necessary to complete the quote or proposal.
  • Conducts ITM solutions technical training to ITG and Partners for customers, when needed
  • Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
  • Initiate, coordinates and escalates feedback and issues to Regional Technology Manager with identified possible solutions.
  • Supports and creates Marketing Team’s product/solution contents; collaborates with the Marketing Team in producing collaterals and production/ solution competitor research.
  • Provides the needed monthly, quarterly and annual reports of the following:
    • Qualified Leads and Completed Tasks
    • Lost/ Won opportunities
    • Service Efficiency and Utilization
  • Monitors and assesses technology updates and releases; Identifies, accesses and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses
  • Coordinates with the implementation / project team the customer requirements to ensure a smooth transition from Sales to Service Delivery.
  • Identifies and assigns an internal or external(partner) workforce that has corresponding skill sets to meet the customer requirement.
  • Assists the Service Desk Team for support structure, service level agreements and technical support requirements.
  • Fulfills required service by the clients in the absence of the Technical Sales Officer; assists and guides the Head of Support in terms of decision-making and support fulfillment in the absence of ServiceDesk Engineer.
Relationships
  • Internal – Marketing Team, Service Operations, Regional Technical Manager
  • External – Service Providers and Vendors, Clients.
Educational Background
  • Must be graduate of Computer Engineering, Computer Science, or any IT- related position
  • Must have the necessary certification for the service or product being handled
  • Preferably with MBA
Knowledge
  • Ability to translate requirements into technical specifications/design
  • Ability to conduct design reviews with both user and technical personnel
  • Highly developed presentation and report generation skills
Specific Skills and Attitude
  • Oral Expression — Talking to others to convey information effectively.
  • Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Instructing — Teaching others how to do something
  • Coordination and Collaboration — adjusting actions in relation to others’ actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Time Management — Managing one’s own time and the time of others.
Work Experience
  • Preferably with at least five (5) years of related work experience in business development, sales and marketing
Apply Now
The Implementation Engineer is responsible for the execution of the implementation project scope while acting as the point of contact during the project life cycle. The Implementation Engineer also serves as the first level of support for clients during the project life cycle, working with them in understanding their needs and recommending options and ideas.

List of Responsibilities:
  • Works with the Project Engineer in executing approve implementation plan and blueprint of the project.
  • Prepares and executives the following:
    • System-related configuration
    • Internal and Externa Testing
    • User Acceptance Testing
    • Project Live Run
  • Deploys project-related solutions and fixes during the project life cycle.
  • Conducts the following activity during the project life cycle:
    • Training of clients
    • Business Review
    • Configuration
    • Data Migration
    • Onsite and offsite assistance
    • Project updates
  • Ensures that the following documentations are in place:
    • Training Document
    • Business Process
    • Requirement Documentation
    • Configuration Document
    • System Line-run Documentation
    • Project Closure
    • Minutes of the Meeting
    • Issue and Solution Logs
  • Provides ongoing support for customer during implementation.
  • Creates, modifies and releases ISO-related documents
Relationship
  • Internal – Team members
  • External – Clients, Partners
Educational Background
  • Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering, or any IT-related courses.
Specific Skills and Attitude
  • Oral Expression — Talking to others to convey information effectively.
  • Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation — Actively looking for ways to help people.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination and Collaboration — adjusting actions in relation to others’ actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
  • Project Management – Ability to spearhead a project and allocate resources as needed in order to accomplish tasks within a specified and committed timeline.
  • Mobility – ability to move around and travel as needed and required by the position.
  • Attention to Detail – Ability to see minute details important to the task at hand.
  • Design Thinking – Ability to see things from the perspective of the client and come up with problem solving approaches based on said perspective.
Work Experience
  • Must have at least two (2) years of work experience in implementation of IT product, services or solutions with exposure to project documentation
  • Must have a background on business processes standard practices.
  • Preferably has worked in companies belonging to the following industries:
    • Manufacturing
    • Distribution
    • Retail
    • Banking and Finance
    • BPO
    • Telecommunication
    • Utilities
    • Public Service
    • Ecommerce
Apply Now
Job Description: The Service Desk Engineer NS Developer is responsible for providing technical support and escalation of Netsuite dev and customization related tickets. He/she is responsible for the resolution of tickets and work orders assigned to him/her to customers, both internal and external, for Netsuite technology. The SDE – Dev is responsible for resolution of netsuite dev related tickets and will act as escalation point for dev and customization and other tasks that may be delegated by his immediate supervisor and his head. A Service Desk Engineer may perform as the first point of escalation of incidents that involve clients, customers, service providers, internal support and principal if and when necessary. SDE understands software implementation and standard operating environment implementation and support operation.

DUTIES AND RESPONSIBILITIES:

Service Desk and Support
  • Provide direct first level to second level of support to the clients, customers and employees pertaining to all products solutions and services of ITG
  • Escalation point for dev and customization related issues
  • Handle tickets and issues that will raised by the client and internal customers
  • Attend to all requests coming via telephone, email, web or any other means
  • Assist end-users (clients, customer or employees alike) to diagnose and resolve incidents as well as dealing with application maintenance and request for change
  • Problem determination and resolution at level 1 and 2
  • Receive and log incident reports and service requests
  • Provide first to second level of support to end-users from contracted customer
  • Reports recurrence of incidents of the same nature
  • Tracks follow-ups and service deliveries of logged requests
  • Performs configuration of supported devices and systems
  • Performs service delivery of service requests
  • Configuration change control liaison
  • Provide access management
  • Request status reporting and updates

Client Management
  • Ensure customer satisfaction
  • Responses to client request, inquiries

Partner Management
  • Coordinates with principal partners and Technical Managers for L3 & L4 technical support and management of incidents
  • Ability to interpret schematics in order to determine the best solution to incidents and request for change

Administrative Duties
  • Maintains cleanliness, orderliness and safety within the working environment
  • Abides by the company’s policies and administrative procedures

Other Support Duties
  • Participate and/or assist in company functions and programs
  • Contribute to the improvement of the company’s objectives

JOB SPECIFICATIONS:

Experience Required
  • Must have at least one (1) year experience; fresh graduates with above scholastic records maybe considered
  • Must have experience in technical support and help desk system is an advantage
  • Must have good understanding of the business requirements

Education Required
  • Bachelor Degree in Computer Science, Information Technology, or Engineering.

Technical Knowledge and Skills
  • Technical aptitude and high degree of self-motivation to train and develop
  • Basic skills in java and suite script
  • Willing to be trained with interpersonal skills
  • Knowledge in Netsuite functional
Apply Now

Job Description:

The Service Desk Engineer is responsible for providing Level 1 technical support and
service dispatch to customers, both internal and external, across different practice areas. Service
Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure
incidents that involve clients, customers, service providers, internal support and external vendors.
The position provides organized triage communication, information and resolutions to customers
who have issues pertaining to products and services of the company, as well as internal
operations. SD understands software implementation and standard operating environment
implementation.


DUTIES AND RESPONSIBILITIES

Service Desk and Support

  • Provides direct first level of support via telephone, email, web or any other means, such as:
    • Answering RFIs
    • App navigation
    • Onsite and remote assistance
    • Initial troubleshooting using the KB as reference
    • Password resets and ticket routing
    • Escalation to Level 2, 3 and principal when needed
    • Monitors premium hours spent/ renewal of managed support and services.

Receives, logs and updates incident reports and service requests; reports
recurrence of incidents of the same nature.

  • Tracks follow-ups and service deliveries of logged requests.
  • Configures and maintains of service desk system; provides access management.
  • Coordinates with principal partners and Technical Managers for L3 and L4
    technical support and management of incidents.
  • Interprets schematics to determine the best solution to incidents and requests for
    change.

 

Specific Skills and Attitude

  • Oral Expression — Talking to others to convey information effectively.
  • Oral Comprehension – ability to listen and understand information and
    ideas presented through spoken words.
  • Active Listening — Giving full attention to what other people are saying,
    taking time to understand the points being made, asking questions as
    appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and
    weaknesses of alternative solutions, conclusions or approaches to
    problems.
  • Written Expression — Communicating effectively in writing as appropriate
    for the needs of the audience.
  • Service Orientation — Actively looking for ways to help people.
  • Active Learning — Understanding the implications of new information for
    both current and future problem-solving and decision-making.
  • Coordination and Collaboration — adjusting actions in relation to others’
    actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other
    individuals, or organizations to make improvements or take corrective
    action.
  • Time Management — Managing one’s own time and the time of others.
    Ability to hit deadlines and finish projects based on committed timeline.

EDUCATIONAL BACKGROUND

  • Must have a degree in Engineering or any Computer Science-related courses

PREVIOUS WORK EXPERIENCE

  • Must have at one (1) of experience in a similar position, working for an IT services and solutions company.
  • Preferably with Linux and Network services experience.

Apply Now

Job Description

The Business Development Manager is in-charge of the overall sales target of his/her assigned product/ team/ industry. He/she is responsible for achieving annual company objectives and strategic account objectives. He/she is responsible for selling and supporting the firm’s complete products and services offering. Focusing on customers with high-value, strategic growth opportunities, the Business Development Manager’s most important customer interactions are customer negotiations, to ensure deals are won and C-Level coverage. List of Responsibilities:
  • People Management
    • Leads, coaches and mentors team members to ensure execution against performance targets.
    • Monitors and manages the reporting of mandated activities delivering consistency and achieving high sales performance targets and KPIs.
    • Maintains effective relationships with internal departments to ensure operational requirements are met in line with set schedules and deadlines.
    • Ensures consistent progression with an overall objective to win
  • Strategic Initiatives
    • Understands the demands of the assigned industry and knows the products that best fit the needs of the industry.
    • Crafts programs/initiatives and strategies to attain the assigned sales target.
    • Manages the progression, conversion and reporting of all leads passed on to his/her assigned team/industry.
  • Client Consultation
    • Leads opportunity development efforts that best address customer requirements, while coordinating the involvement of all necessary company resources.
    • Manages and monitors new business pitches and conducts effective on-boarding of new clients.
    • Scopes different companies in various industries, understanding their operations and business needs.
    • Proactively assesses, clarifies and validates customer needs on an on-going basis
  • Client Information and Awareness
    • Maintains and updates client records and updates, news and changes.
    • Communicates, monitors and ensures proper billing and accreditation procedures.
    • Works closely with technical support to ensure customer satisfaction and problem resolution.
  • Reports Generation
    • Generates the following reports:
      • Pipeline and funnels updates
      • Annual and monthly reports
      • Business development reports
      • Profit and Loss Generation and Submission
      • Cost Analysis
      • Cost Benefit Analysis
  • Organizational Alignment
    • Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
    • Enlists the support of technical specialists, implementation resources, service resources and other management resources, as needed.
Educational Background
  • Must have a degree in any business-related courses
Specific Skills and Attitude
  • Oral Expression — Talking to others to convey information effectively.
  • Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
  • Negotiation – Ability to get the best deal for the client as well as for the Company.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation — Actively looking for ways to help people.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination and Collaboration — adjusting actions in relation to others’ actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on a committed timeline.
  • Financial Planning- Ability to understand and manage profit and loss reports, cost analysis reports and cost benefit analysis reports.
Work Experience
  • Must have at least five (5) years of experience in a similar position, working for an IT services and solutions company.
  • Must have at least two (2) years of experience handling a small team of no more than five (5) people
  • Must have a proven track record in sales in a B2B industry.
Apply Now
The Business Development Officer is responsible for penetrating industry specific accounts and creating new business. They are expected to develop and nurture relationships with clients to ensure their needs and expectations are met.

List of Responsibilities:
  • Sales & Account Management
    • Oversees and manages lead generation as well as nurturing of all current accounts.
    • Identifies and qualifies account opportunities. Converts leads to sales.
    • Monitors and manages account segmentation, industry identification and client communication.
    • If needed, conducts client presentations.
    • Collaborates with immediate head in the development of new businesses.
  • Client Consultation
    • Conducts client problem/ needs analysis
    • Creates appropriate proposal based on the requirements of the client.
  • Client Information and Awareness
    • Maintains and updates client records and updates, news and changes.
    • Communicates, monitors, and ensures proper billing and accreditation procedures.
  • Reports Generation
    • Generates the following reports:
      • Pipeline and funnels updates
      • Annual and monthly reports
      • Profit and Loss Generation and Submission
  • Organizational Alignment
    • Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
    • Enlists the support of technical specialists, implementation resources, service resources ad other management resources, as needed.
  • Administrative Duties
    • Collaborates with the Admin Specialist in the completion of accreditation requirements.
    • Assists in Accounts Receivable in completion of needed paper works
Educational Background
  • Must have a degree Information Technology, Computer Science, Computer Engineering, or any IT-related courses.
  • Position may also consider graduates of Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course.
Specific Skills and Attitude
  • Oral Expression — Talking to others to convey information effectively.
  • Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation — Actively looking for ways to help people.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination and Collaboration — adjusting actions in relation to others’ actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on a committed timeline.
Work Experience
  • Must have at three (3) years of experience in a similar position, working for an IT services and solutions company or a managed services company.
  • Must have a proven track record in sales in a B2B industry.
  • Experience in handling finances ad working within specific timelines, an advantage.
  • Must have extensive experience in conducting presentation and negotiating deals.
  • Preferably with prior experience in the use of different CRM and various productivity tools.
Apply Now

Job Description

The SEO Specialist will play a pivotal role in enhancing our online presence and driving organic traffic to our website across all four regions (Philippines, Malaysia, Singapore, Indonesia). This role will involve developing and executing SEO strategies, creating and optimizing website content, conducting keyword research, monitoring and reporting on website performance, and staying up-to-date with industry trends and best practices.

He/She will be exposed and is expected to understand the brand’s solutions and the marketing strategy to help in its implementation. He/ she should be capable of understanding SEO techniques that deliver outstanding results.

He/She must develop and implement an effective strategy to improve organic search ranking, drive traffic, engagement, and increase website inquiries.

He/She must be able to conduct a competitor analysis to help identify key competitors by industry, geography, keywords, content, and other relevant factors to improve our website performance.

He/She must work closely with the Territory and Technology Marketing team to drive SEO traffic in content creation through other digital marketing channels like blogs/articles

DIGITAL & CONTENT RESPONSIBILITIES:

  • Conduct website audit and develop and a comprehensive strategy to optimize the websites and identify technical issues across all four regions
  • Conduct comprehensive keyword research per technology, per country, to identify high-potential keywords and phrases to increase website traffic
  • Monitor keywords performance and make recommendations to improve average position in organic search
  • Optimize website content, meta tags, headings, and images for SEO-driven site
  • Develop and execute link-building strategies to acquire high-quality backlinks
  • Monitor and manage link profiles to ensure compliance with search engine guidelines
  • Work with Territory Marketing, Technology Marketing, and CMO to create SEO-friendly content that aligns with keyword strategy
  • Utilize tools like Google Analytics, Google Search Console, or the likes, to track and analyze website performance
  • Identify and troubleshoot technical SEO challenges to ensure optimal website performance
  • Other SEO tasks and duties as assigned

ADMIN RESPONSIBILITIES:

  • Assist in actual implementation of events
  • Assist other marketing staff for their initiatives and or events upon request

OTHER SUPPORT DUTIES:

  • Participates and/or assist in company functions and programs
  • Respects and ensures all assets of the company are in good working condition
  • Maintains cleanliness, orderliness and safety within the working environment

QUALIFICATIONS:

  • At least 2-4 years experience as an SEO Specialist
  • In-depth understanding of search engine algorithms, website architecture, and technical SEO elements
  • Good understanding of technical SEO and content marketing best practices
  • Ability to analyze data trends and draw insights to refine and enhance SEO strategies
  • In-depth keyword research and mapping
  • Ability to work independently and collaborate with cross-functional and regional teams
  • Good written and verbal communication skills in English
  • Team player, can handle multiple deadlines and tasks, can perform under tight deadlines
  • Constantly keeps being updated on industry best practices, new trends, technology, and innovation
  •  Proficiency in SEO tools and software (e.g., SEMrush, Moz, Ahrefs, Google Analytics,
    Google Search Console, etc.).
  • Working knowledge of HTML, CSS, and JavaScript development and constraints

Apply Now

Job Description

The Product Focused Marketing (PFM) is responsible for supporting the Head of Marketing, and Regional Chief Marketing Officer; Regional Technology Manager in providing copy, content and administrative support: from lead database management and verification to marketing and promotional materials and event management, strategic management. He/ She is tasked to implement strategic business plans to meet both principal and ITG targets. He/she is expected to be creative, proactive, organized and has a drive to deliver results and meet deadlines to meet the revenue target. He or she must be able to multi-task and deliver multiple projects and requirements across the regional scope.

Vertical: Business Management Solution and Business Intelligence/Data Analytics
Country: Cross

DUTIES & RESPONSIBILITIES:

  • Formulates and executes product/ brand strategic plans; assists in all strategic plan needs
    and requirements.
  • Coordinates with Regional Technology Manager on Principal Requirements and aligns with
    the Sales Team on all support initiatives
  • Validates and updates client and prospect database.
  • Assists in the planning and executes all marketing or company-initiated events, including external sponsorship events and principal-initiated events.
  • Handles the Marketing Design and Content teams to create advertising material (i.e.,
    brochures and newsletters, direct mail, invitations, landing page, social media content,
    website content, customer testimonials) for vertical.
  • Assists in regional strategic planning and requirements; executes regional campaigns and
    tactics involving events, promos, digital marketing, etc.
  •  Provides regional content development and assists in leads generations and verification
    across regions.
  • Assists in market research and GTM strategy across region
  • Generate/ research potential patterns, business groups and organizations across region.
  • Coordinates with counterparts across region on Marketing Requirements.

RELATIONSHIPS:

  •  Internal – Marketing Team, Regional technology Managers
  • External – Service Providers and Vendors, Clients

KNOWLEDGE:

  • Strong knowledge of various CRM and productivity tools as well as platforms for creation of collaterals (i.e., Photoshop, Adobe Illustrator, Visio, Canva, etc)
  • Strong knowledge of various marketing tools and platforms such as MailChimp,
    SurveyMonkey, Facebook and LinkedIn Analytics/ Insights, LinkedIn Sales Nav, and Google Suite, among others
  • Strong appreciation and familiarity with social media platforms and strategies
  • Strong knowledge of sales and marketing principles and strategies
  • Strong verbal and communication skills
  • Familiarity with web design and animation

SKILLS:

  • Oral Expression — Talking to others to convey information effectively.
  • Oral Comprehension —  ability to listen and understand information and ideas presented through spoken words.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Creative Thinking – Ability to think outside of the box. Ability to come up with unique solutions based on the situation at hand.
  • Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Coordination and Collaboration — adjusting actions in relation to others’ actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Negotiation and Networking — Bringing others together and trying to reconcile differences. Reaching out to prospective partners and building a long-term relationship with them.
  • Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
  • Mobility – Ability to move around as required by the job.

EDUCATIONAL BACKGROUND:

  • Must have a degree in Marketing, Digital Media, or Creative Design.

PREVIOUS WORK EXPERIENCE

  •  Must have at least five (5) years of experience in a related position for an IT service and
    solutions industry.

Apply Now

Job Description

As an Inside Sales Manager, you will spearhead the development and execution of lead generation strategies to drive business growth. This role combines leadership in inside sales with a strong focus on collaborating with the marketing team to optimize lead generation efforts. You will be responsible for building and managing lead
generation efforts, aligning sales and marketing goals, and implementing effective lead generation strategies.

DUTIES & RESPONSIBILITIES:

Sales and Marketing Alignment:

  • Collaborate closely with the marketing team to align lead generation and sales strategies and goals.
  • Provide input into the development of marketing campaigns with a specific focus on lead generation.
  • Work with marketing to optimize messaging and materials for lead conversion.

Lead Generation Strategy and Planning:

  • Develop and implement effective lead generation strategies to achieve and exceed lead acquisition targets.
  • Analyze market trends and competitor activities to identify opportunities and challenges in lead
    generation.

Marketing Support:

  • Provide feedback to the marketing team on the effectiveness of campaigns and lead generation
     efforts.
  • Collaborate with marketing to develop targeted content and materials specifically designed for lead generation.
  • Monitor and progress marketing qualified leads generated to sales qualified leads and monitor progression to win opportunities with sales.

Sales Process Optimization:

  • Streamline and optimize the inside sales process for efficient lead qualification and conversion.
  • Implement sales methodologies and best practices tailored for lead generation.
  • Continuously assess and improve lead generation tools, technologies, and systems.

Performance Monitoring and Reporting:

  • Monitor key performance indicators (KPIs) related to lead generation to track the team’s performance.
  • Generate regular reports on lead generation metrics, trends, and forecasts.
  • Provide insights and recommendations based on integrated data analysis.

Cross-functional Collaboration:

  • Work closely with other departments to ensure a cohesive and customer-centric approach to lead generation.
  • Collaborate with external partners to explore new opportunities for lead generation.

QUALIFICATIONS:

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in inside sales management with a focus on lead generation, meeting or exceeding lead acquisition targets.
  • Strong leadership and coaching skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to use data to drive lead generation decisions.
  • Familiarity with CRM software and lead generation technology.
  • Ability to thrive in a fast-paced and dynamic environment.

Apply Now

Job Description:
The Talent Acquisition Specialist (TAS) is responsible for sourcing, screening and
recommending candidates for the open positions as well as onboarding new hires. TAS
will identify opportunities to build applicant pools, establish trust and partnerships with
the hiring managers, identify potential “fit” through effective interviewing and testing,
effectively administer the interviewing and onboarding process, and ensure a positive
new hire experience. Developing and executing recruitment plans and strategies are
primary responsibilities to ensure hiring goals are met with the best possible talent. All
activities must be in compliance with ISO standards and company guidelines.


LIST OF RESPONSIBILITIES:

  • Collaborates with hiring managers to understand the needs and roles to be filled;
    reviews job descriptions for vacancies.
  • Assists with the development and revision of specifications and job descriptions
    for selected positions.
  • Reviews manpower requisitions and employment applications to match applicants
    with job requirements
  • Identifies the most effective methods for recruiting and attracting candidates.
  • Drafts recruitment advertisements; posts and/or places ads in the most effective
    digital and/or print media for open positions.
  • Coordinate with various agencies for posting of job advertisements.
  • Identifies appropriate candidates and assesses their qualifications through review
    of their resumes, interviews, and other forms of communication.
  • Connects qualified candidates with hiring managers.
  • Maintains contact with candidates to keep them apprised of the status of their applications.
  • Provides advice to hiring managers regarding salary negotiations with final
    candidates.
  • Facilitates contacts by creating and maintaining a presence in the
    technical/industry community and marketplace.
  • Performs required background checks and reach out to previous employers to
    determine the accuracy of applicant information.
  • Ensures proper onboarding for new hires and the necessary paperwork is
    completed promptly and accurately
  • Actively work toward building a diverse and qualified tech team to support the
    organization
  • Performs other related duties as assigned.

REQUIRED KNOWLEDGE:

  • Clerical — Knowledge of administrative and clerical procedures and systems
    such as word processing, managing files and records, stenography and
    transcription, designing forms, and other office procedures and terminology.
  • Administration and Management — Knowledge of business and management
    principles involved in strategic planning, resource allocation, human resources
    modeling, leadership technique, production methods, and coordination of people
    and resources.
  • English Language — Knowledge of the structure and content of the English
    language including the meaning and spelling of words, rules of composition, and
    grammar.
  • Computers and Electronics — Knowledge of MS Office suite and other
    collaboration and office productivity platforms.
  • Customer and Personal Service — Knowledge of principles and processes for
    providing customer and personal services. This includes customer needs
    assessment, meeting quality standards for services, and evaluation of customer
    satisfaction.

QUALIFICATIONS:

  • Educational Background
    • Must be a college graduate of Psychology, Human Resources, information
      technology or a technical field
  • Previous Work Experience
    • Bachelor’s degree in Marketing, Psychology, Human Resources
    • Must have at least four (4) years of experience in handling IT technical
      positions
    • Experience in the continual development of talent pipelines and sourcing
      potential candidates

Apply Now

Job Description:

The position supports the Finance Department by performing clerical tasks, including analyzing the monthly consolidated financial reports, clean up the finance books, and records filing and other duties, as needed.

DUTIES & RESPONSIBILITIES:

  • Prepare and analyze monthly consolidated financial reports.
  • Implement/execute/enforce organization guidelines/policies (OG) for PH FIN.
  • Generate group AR aging reports and coordinate with local HOFs on Group AR reporting to improve ITG working capital.
  • Prepare monthly group cashflow forecast.
  • Implement changes to the system (Oracle NetSuite)

JOB SPECIFICATIONS:

  • Graduate of Bachelor’s Degree in Accountancy.
  • Must be a CPA.
  • With experience in Oracle NetSuite.
  • Strong verbal and written. communication skills
  • Team player, can handle multiple deadlines and tasks, can perform under tight deadlines
  • Strong analytical skills with a goal-oriented attitude

Apply Now

JAKARTA OFFICE (INDONESIA)

Duties & Responsibilities:

  • Dapat melakukan instalasi dan peningkatan sistem
  • Menganalisis dan memecahkan masalah teknis yang kompleks secara efisien
  • Eskalasi ke senior engineer atau principal jika ada masalah yang tidak dapat diselesaikan
  • Melakukan Tugas Administrasi IT ke internal atau eksternal.

Candidate Qualifications:

  • Gelar Diploma (D3) atau Sarjana lebih disukai di bidang Teknologi Informasi/Komputer/Perangkat Lunak/Elektronik.
  • Memiliki pengalaman 1-3 tahun di bidang IT – Memiliki kemampuan dalam memecahkan masalah, analitis dan komunikasi yang kuat
  • Memahami keterampilan Produk Teknologi Platform – Kemampuan untuk bekerja dengan adanya tenggat waktu, secara konsisten menghasilkan hasil dalam jangka waktu yang disepakati.
  • Mampu berkomunikasi dengan baik dalam bahasa Inggris
  • Orientasi pada detail, prosedur, proses dan kebijakan
  • Cepat dan mudah beradaptasi dengan perubahan, multitasking, memprioritaskan dan bekerja di bawah tekanan.
  • Mampu bekerja secara efektif baik secara mandiri maupun dalam tim.
  • Mampu ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Duties & Responsibilities:

  • Menyediakan layanan dukungan basis data setiap saat untuk memastikan ketersediaan sistem yang berkelanjutan.
  • Membantu dalam desain, pengembangan dan implementasi sistem database.
  • Melakukan peningkatan dan migrasi database untuk mendukung proyek IT.
  • Mengoptimalkan sistem database untuk kinerja dan efisiensi operasional.
  • Melakukan pencadangan dan pengarsipan data secara berkala.
  • Memelihara proses pemulihan data standar untuk meningkatkan waktu pemulihan.
  • Tetap update pada perkembangan terbaru dalam layanan database dan teknologi.
  • Menerapkan fitur keamanan untuk melindungi dan mengamankan sistem database.
  • Menanggapi pertanyaan terkait database dari pelanggan.
  • Menguji database dan melakukan perbaikan bug.
  • Tetapkan server akses pengguna, hak istimewa, dan izin untuk segmen basis data.
  • Merekomendasikan solusi untuk meningkatkan manajemen database.
  • Memandu programmer dalam desain dan pengembangan database.
  • Menyelesaikan masalah yang terkait dengan desain dan manajemen basis data.
  • Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Candidate Qualifications:

  • Gelar sarjana di bidang Ilmu Komputer atau Sistem Informasi atau bidang terkait.
  • Pengalaman minimal 2 tahun di bidang terkait.
  • Berorientasi pada hasil dengan kemampuan memecahkan masalah yang baik.
  • Memiliki keterampilan yang sangat baik dalam komunikasi dan pelayanan kepada pelanggan.
  • Berpengalaman dalam menggunakan berbagai perangkat lunak dan konsep.
  • Memahami konsep Basis Data Relasional.
  • Memahami Bahasa Kueri Standar.
  • Memahami desain dan arsitektur database.
  • Memahami strategi untuk menyetel kinerja, distribusi file, manajemen memori, dan menyetel pernyataan SQL.
  • Instal dan konfigurasikan Oracle, MySQL/MariaDB, dan PostgreSQL.
  • Backup dan restore database.
  • Memahami konsep NoSQL merupakan nilai tambah dan lebih disukai.
  • Memahami pengetahuan Big Data merupakan nilai tambah dan lebih disukai.
  • Pengalaman dengan database relasional lainnya (MySQL atau Oracle) atau NoSQL (Hbase, MongoDB, Riak) akan menjadi nilai tambah dan lebih disukai.

Duties & Responsibilities:

  • Memberikan layanan kepada pelanggan dan bertanggung jawab atas sistem menggunakan solusi open source dan solusi linux yang digunakan di Data Center, Server, Storage, Network, OS, sistem Email, dll.
  • Sistem pembangunan otomatis
  • Menulis kode yang dapat digunakan kembali, dapat diuji, dan efisien
  • Bekerja sama dengan tim operasi dan pengembangan untuk meningkatkan suasana lingkungan dan menambahkan solusi baru jika diperlukan
  • Membantu dalam memilih alat yang tepat untuk sepenuhnya mengotomatiskan penerapan solusi ke infrastruktur
  • Mendokumentasikan dan memelihara prosedur operasional, mengembangkan dan mengawasi rencana proyek, dan menerapkan prosedur change control
  • Berpartisipasi dalam peran penasihat teknis, sesuai kebutuhan
  • Menerapkan sistem manajemen mutu ISO 9001:2015 untuk memastikan bahwa kegiatan yang dilakukan sesuai dengan sistem mutu yang ditentukan

Candidate Qualifications:

  • Diploma (D3) atau Sarjana lebih disukai dalam bidang Teknologi Informasi / Komputer / Software / Elektronik.
  • Cepat belajar, dan bersemangat di bidang IT, khususnya Open Source.
  • Pengalaman minimal 2 tahun menggunakan OS Red Hat Linux di Lingkungan Perusahaan.
  • Memiliki pengetahuan yang baik dalam jaringan dan/atau integrasi perangkat keras.
  • Kemampuan bahasa Inggris yang baik.
  • Memiliki kemampuan pemecahan masalah, analitis, dan komunikasi yang kuat.
  • Mampu menunjukkan keterampilan scripting yang kuat
  • Kemampuan untuk bekerja dalam lingkungan yang berfokus pada tenggat waktu, secara konsisten menghasilkan kiriman dalam kerangka waktu yang disepakati.
  • Motivasi diri, sikap positif, pekerja keras, mau belajar, pemain tim yang luar biasa.
  • Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Duties & Responsibilities:

  • Merancang, Menginstal, dan mengonfigurasi Platform Kontainer dan komponen sekitarnya, (Seperti Kubernetes, OpenShift, Docker EE, Jenkins, Gitlab, Sonarcube, dll)
  • Memelihara, memecahkan masalah, dan mengoperasikan platform container, (Seperti Kubernetes, OpenShift, Docker EE, Jenkins, Gitlab, Sonarcube, dll)
  • Membangun/Merilis/Menyebarkan layanan berbasis container
  • Otomatisasi manajemen infrastruktur
  • Sistem pembangunan otomatis
  • Menulis kode yang dapat digunakan kembali, dapat diuji, dan efisien
  • Bekerja sama dengan tim operasi dan pengembangan untuk meningkatkan suasana dan menambahkan solusi baru jika diperlukan
  • Membantu dalam memilih alat yang tepat untuk sepenuhnya mengotomatiskan penerapan solusi ke infrastruktur
  • Mendokumentasikan dan memelihara prosedur operasional, mengembangkan dan mengawasi rencana proyek, dan menerapkan prosedur pengendalian perubahan
  • Berpartisipasi dalam peran penasihat teknis, sesuai kebutuhan

Candidate Qualifications:

  • RHCSA atau pengalaman Linux yang sepadan
  • Berpengalaman dengan teknologi web dan middleware
  • Kesadaran akan standar dan tren masa kini di bidang TI dan teknologi yang ada
  • Kemampuan analitis dan pemecahan masalah yang unggul
  • Berpengalaman dengan alat manajemen konfigurasi, misalnya Ansible
  • Berpengalaman dengan container
  • Berpengalaman dengan metodologi dan alur kerja CI/CD
  • Berpengalaman dengan Jenkins atau Team City
  • Berpengalaman dengan skrip di Linux
  • Berpengalaman dengan sistem Logging, (misalnya Splunk, Elastic Search)
  • Berpengalaman dalam perangkat lunak pembuatan otomatis, (misalnya Ant, Maven, make)
  • Berpengalaman dengan sistem Source Control, (misalnya SVN, GIT)
  • Kemampuan untuk menjelaskan informasi yang kompleks dan sangat teknis kepada rekan non-teknis menggunakan bahasa yang jelas dan sederhana
  • Kemampuan analitis dan pemecahan masalah yang unggul
  • Pengetahuan dasar tentang hypervisor atau virtualisasi atau teknologi cloud
  • Kemampuan untuk bekerja secara mandiri dengan pengawasan terbatas
  • Keterampilan organisasi yang baik dan kemampuan untuk merencanakan dan menjadwalkan kegiatan dan pekerjaaan
  • Kemampuan untuk mengelola prioritas pekerjaan di beberapa tugas/tugas dan mencapai hasil
  • Mampu bekerja dalam shift jika diperlukan
  • Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Duties & Responsibilities:

  • Mengembangkan fitur user-faxing yang baru
  • Membuat kode dan pustaka yang dapat digunakan kembali untuk penggunaan di masa mendatang
  • Memastikan kelayakan teknis desain UI/UX
  • Mengoptimalkan Aplikasi untuk kecepatan dan skalabilitas maksimum
  • Membuat unit uji untuk kode front end
  • Validasi semua input pengguna
  • Berintegrasi dengan layanan backend
  • Berkolaborasi dengan anggota tim dan pemangku kepentingan lainnya
  • Memperbaiki masalah keamanan

Candidate Qualifications:

  • Gelar Sarjana dalam Ilmu Komputer atau Sistem Informasi atau bidang terkait
  • Pengalaman minimal 2 tahun di bidang yang sama
  • Mahir bahasa markup web termasuk HTML5 dan CSS3
  • Memahami dengan baik tentang client-side scripting, misalnya JavaScript
  • Mahir dalam satu atau lebih Kerangka JavaScript
  • Memahami dengan baik tentang penanganan permintaan asynchronous, pembaruan partial page, AJAX
  • Pengetahuan tentang alat gambar, misalnya Photoshop 
  • Memahami dengan baik tentang kompatibilitas browser web
  • Memiliki pengetahuan dalam menggunakan Git
  • Familiar dengan Bootstrap dan Angular atau VUE.JS 
  • Familiar dengan satu atau lebih Charting Framework
  • Terbiasa bekerja di Lingkungan Linux 
  • Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Duties & Responsibilities:

  • Mencapai Target Penjualan sesuai tahapan dan ketentuan yang disediakan oleh perusahaan
  • Mengembangkan keahlian dan pengetahuan tentang produk/layanan perusahaan dan soft skill untuk mendukung penjualan
  • Mengidentifikasi pasar dan industri untuk mendapatkan leads baru, prospek, peluang, dan pelanggan baru.
  • Membuat dan melaporkan kinerja penjualan kepada team lead, sesuai jadwal dan ketentuan perusahaan.
  • Menyiapkan dan melengkapi semua dokumen yang diperlukan untuk administrasi penjualan dan hubungan dengan pelanggan/calon pelanggan
  • Melakukan analisa dan koordinasi dengan pihak terkait untuk memenuhi kebutuhan nasabah/calon nasabah yang dikelola/ditangani
  • Mewakili perusahaan untuk menciptakan dan mengembangkan hubungan jangka panjang dengan pelanggan/calon pelanggan secara baik dan berkelanjutan.
  • Menjalankan sistem manajemen mutu ISO 9001:2015 untuk memastikan kegiatan sesuai dengan sistem mutu yang ditetapkan

Candidate Qualifications:

  • Gelar Associate atau Sarjana dari bidang IT, Pemasaran dan Bisnis lebih disukai.
  • Memiliki keahlian dan sertifikasi pendukung yang sesuai dengan posisi ini (sebagai pertimbangan)
  • Mengetahui dan memahami konsep dasar teknologi IT, Cloud, DevOps, DevSecOps, API, Virtualization, Containerize, Automation and Database Management, di berbagai industri seperti Telco, Bank, Asuransi, BUMN, Pemerintah, FinTec, Manufaktur, dll
  • Mampu menggunakan CRM untuk manajemen penjualan
  • Keahlian dalam menggunakan aplikasi perkantoran (dokumen, presentasi, dan spreadsheet)
  • Mampu menggunakan dan melakukan presentasi serta dapat melakukan presentasi kepada pelanggan dengan baik.
  • Berpengalaman dan mengerti tentang alur dan proses bisnis di departemen IT dan proses pengadaan produk/jasa
  • Baik dalam bahasa Indonesia, bahasa Inggris secara lisan maupun tulisan
  • Dapat bekerja di bawah tekanan untuk mencapai target
  • Berpengalaman dan mampu bernegosiasi untuk mencapai kesepakatan
  • Berpengalaman dan mahir dalam berkomunikasi dan menjalin hubungan dengan pelanggan dari berbagai tingkatan, terutama Manajer, CIO dan CTO.
  • Menguasai teknik dan keterampilan dalam memajukan penjualan dari pencarian calon pelanggan hingga kesepakatan dan purna jual
  • Mampu mengelola permintaan dan menangani keluhan dari pelanggan
  • Memiliki integritas, keberanian, kepercayaan diri, dan tanggung jawab untuk melakukan penjualan dari awal sampai akhir
  • Dapat menganalisis dan memahami kebutuhan pelanggan untuk menguraikannya sebagai solusi/konsep untuk menjawab kebutuhan pelanggan 
  • Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Duties & Responsibilities:

  • Mencapai target penjualan sesuai yang diharapkan dengan syarat dan ketentuan yang diberikan oleh perusahaan.
  • Memperluas keahlian dan pengetahuan tentang produk/jasa perusahaan serta soft skill terkait untuk mendukung penjualan.
  • Mengidentifikasi pasar dan industri untuk mendapatkan prospek, peluang, dan pelanggan baru.
  • Membuat dan melaporkan kinerja penjualan kepada pimpinan, sesuai dengan jadwal yang telah ditentukan.
  • Menyiapkan, melengkapi, dan membuat semua dokumen kelengkapan administrasi penjualan dan hubungan dengan pelanggan/calon pelanggan.
  • Mewakili perusahaan untuk menciptakan dan mengembangkan hubungan jangka panjang dengan pelanggan/calon pelanggan secara baik dan berkelanjutan.
  • Manajemen Akun : Mencari dan memperluas peluang bisnis baru dengan pelanggan yang sudah ada dan atau mengidentifikasi kemungkinan peningkatan penjualan untuk memenuhi target penjualan:
    •  Dapatkan repeat order dari pelanggan yang sudah ada dengan cara up selling dan cross selling.
    •  Memastikan dan mengingatkan setiap pelanggan untuk memperbaharui semua produk barang/jasa, tepat waktu sesuai masa kontrak.
    • Membuat dan menyusun strategi untuk menciptakan atau mendapatkan peluang barang/jasa yang ada di perusahaan dan memastikan akan diterima dan sesuai dengan keinginan pelanggan. Strategi ini adalah yang kemudian disusun dan dituangkan ke dalam dokumen Account Plan.
    • Mampu mengelola dengan baik minimal 5 (lima) nasabah secara profesional dan berkelanjutan.
  • Memperluas dan memelihara hubungan dan hubungan jangka panjang dengan pelanggan secara baik dan berkelanjutan.
  • Menyediakan analisis dan koordinasi dengan unit terkait untuk memenuhi kebutuhan pelanggan
  • Melayani keluhan/keluhan pelanggan dengan baik dan memberikan tanggapan dan solusi yang tepat waktu.
  • Menerapkan sistem manajemen mutu ISO 9001:2015 untuk memastikan bahwa kegiatan yang dilakukan sesuai dengan sistem mutu yang ditentukan

Candidate Qualifications:

  • S1 atau S2 segala bidang disiplin ilmu, diutamakan Manajemen, Bisnis, Keuangan, dengan dukungan program studi/sertifikasi yang terkait dengan posisi.
  • Memiliki latar belakang pada penjualan, konsultan, Pengembangan Bisnis, Account Manager, Channel Account Manager
  • Memiliki minimal 2-3 tahun pengalaman dalam konsultasi penjualan, mengelola pelanggan, dengan koneksi dan hubungan yang baik dengan CFO, COO, Manajer Keuangan CIO, Manajer Operasi dari berbagai FinTech, ECommerce, Manufaktur, Ritel, Grosir & Distribusi, dan Industri Makanan & Minuman.
  • Berpengalaman dalam menjual solusi bisnis yang terkait dengan teknologi CRM, ERP, Cloud, dan Keuangan
  • Mampu bekerja di bawah tekanan dan target yang ketat.
  • Berpengalaman dan fasih dalam melakukan negosiasi untuk menutup kesepakatan.
  • Berpengalaman dan fasih dalam melakukan komunikasi dan menjalin hubungan dengan pelanggan dari level manapun terutama untuk Level manager, CFO, COO, CIO
  • Memiliki teknik dan terampil dalam menjual mulai dari pencarian calon pembeli hingga penutupan transaksi dan purna jual
  • Mampu mengelola permintaan dan keluhan dari pelanggan
  • Memiliki integritas, keberanian, dan tanggung jawab dalam menjalankan proses penjualan dari awal hingga akhir.
  • Mampu menganalisis dan memahami kebutuhan pelanggan untuk kemudian diuraikan menjadi solusi untuk menjawab kebutuhan pelanggan.
  • Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Duties & Responsibilities:

  • Memantau aktivitas HR Officer.
  • Memantau kegiatan GA dan Pejabat Pengadaan
  • Memantau dan meninjau Peraturan Perusahaan.
  • Memantau dan meninjau Struktur Organisasi Perusahaan.
  • Memantau aktivitas Kebijakan Perusahaan
  • Memantau kegiatan SOP
  • Memantau aktivitas deskripsi pekerjaan
  • Memantau aktivitas indikator kinerja utama

Candidate Qualifications:

  • Kandidat harus memiliki gelar setidaknya D3 (Diploma)
  • Usia Maksimal 35 tahun
  • Pengalaman kerja minimal 1 (satu) tahun di posisi yang sama.
  • Pengalaman kerja minimal 1 (satu) tahun di Posisi HROD
  • Pengalaman minimal 2 (dua) tahun di posisi HR atau GA & Procurement
  • Terorganisir dan berorientasi pada detail
  • Fasih berbahasa Inggris akan menjadi Keuntungan
  • Familiar dengan Microsoft office (Formula Excel) dan Visio
  • Bersedia bekerja dalam tim dan mandiri
  • Mampu bekerja di bawah tekanan
  • Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

Duties & Responsibilities:

  • Merumuskan dan melaksanakan rencana strategis produk / merek
  • Mencanakan semua kebutuhan dan persyaratan rencana strategis
  • Berkoordinasi dengan Manajer Teknologi Regional tentang persyaratan Utama
  • Bekerjasama dengan Sales pada inisiatif all support
  • Membantu menyusun dan memvalidasi semua basis data klien/prospek dan leads databases
  • Bertanggung jawab atas pelaksanaan semua acara yang diprakarsai oleh pemasaran atau perusahaan, acara sponsor eksternal, dan acara yang diprakarsai oleh prinsipal
  • Memulai konten yang berfokus pada solusi untuk media sosial dan inisiatif pemasaran lainnya
  • Memahami full marketing mix dan terbiasa dengan cara menganalisis riset pasar dan perilaku pelanggan
  • Membantu tim Desain Pemasaran dan Konten untuk membuat materi iklan (misalnya brosur dan buletin, surat langsung, undangan, landing page, konten media sosial, konten situs web, testimoni pelangga)

Candidate Qualifications:

  • Gelar sarjana dari semua disiplin ilmu utama, (lebih disukai pada bidang Pemasaran, Hubungan Masyarakat, atau bidang terkait.)
  • Pengalaman minimal 2 tahun di bidangnya.
  • Pengetahuan tentang alat CRM, dan alat produktivitas lainnya
  • Keahlian komunikasi berbicara dan menulis yang kuat
  • Mampu menggunakan alat Pemasaran seperti: Mailchimp, Survey Monkey, GoogleSuite, dan keterampilan komputer dasar lainnya
  • Keterampilan komputer yang solid, termasuk perangkat lunak desain MS office lainnya
  • Pengetahuan Dasar Penjualan dan Pemasaran
  • Keterampilan analitis dengan sikap berorientasi pada tujuan
  • Kemampuan untuk melakukan banyak tugas dan bekerja di bawah tenggat waktu yang ketat
  • Mampu berbicara dan melakukan percakapan dalam bahasa Inggris
  • Mampu menulis atau menerjemahkan konten antara Bahasa Indonesia dan Bahasa Inggris
  • Mampu ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)

MALAYSIA OFFICE

JOB SUMMARY: The Solutions Consultant is responsible for leading and managing the solutions support for the Sales and Marketing team with the objective of finding new and retaining existing customers, through market and customer analysis, understanding client requirements, and translating those to customized proposals in partnership with the Sales Team. The Solutions Consultant should become the client’s trusted advisor, serving as technology expert on the solution portfolio / vertical / area and acting as the sales support throughout the end to end sales process. KEY RESPONSIBILITIES:
  • Initiates communication with prospective customers, partners, and partner’s customers and collates detailed information to determine how their technical and business requirements are met by the solutions of the organization; presents solutions to prospect customers with standard alone, unified, and integrated solutions.
  • Conducts solution presentation, solution demonstration and attends conference events
  • Sets the tone and direction of companies’ technology; structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
  • Creates the necessary technical documentations for customers to complete the quote or proposal, in partnership with the sales team.
  • Conducts solutions technical training to ITG and Partners for customers, when needed, including pre-sales knowledge transfer.
  • Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
  • Initiates, coordinates and escalates feedback and issues to Practice Head and team members with identified possible solutions.
  • Supports and creates Marketing Team’s product/solution contents; collaborates with the Marketing Team in producing collaterals and production/ solution competitor research.
  • Monitors and assesses technology updates and releases; Identifies, accesses and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses.
  • Coordinates with the implementation / project team the customer requirements to ensure a smooth transition from Sales to Service Delivery / Practice.
  • Identifies and assigns an internal or external (partner) workforce that has corresponding skill sets to meet the customer requirement.
  • Assists the Service Desk Team for support structure, service level agreements and technical support requirements.
  • Fulfills required service by the clients; assists and guides in terms of decision-making and support fulfillment.
KEY QUALIFICATIONS
  • REQUIRED KNOWLEDGE AND SKILLS
    • Proven knowledge and ability to translate requirements into technical specifications/design
    • Ability to conduct design reviews with both user and technical personnel
    • Highly developed presentation and report generation skills
    • Communicates and expresses thoughts clearly, is organized and systematic; exudes confidence in projecting ideas and has presence of mind (both verbal and written)
    • Able to apply industry knowledge and experience into customer engaging presentations
    • Demonstrates the ability to manage stakeholders, and engage and build a good relationship with individuals providing the most impact on their work
    • Upholds integrity in all dealings and projects
    • Accountable, yet works in collaboration and teamwork with others
    • Manages time well, able to balance multiple concurrent projects and competing priorities
    • Solve problems quickly and work independently
    • Ability to do independent work; commitment to excellence
    • Has great attention to detail
  • EDUCATIONAL BACKGROUND
    • Graduate of computer science, or any IT related or business management course.
    • Possesses certifications of solutions handled
  • PREVIOUS WORK EXPERIENCE
    • With at least five (5) years of relevant and related work experience in business development, sales and marketing, in the same industry
    • Must be based in Singapore
Apply Now

SINGAPORE OFFICE

JOB SUMMARY: Responsible for the overall sales target of the assigned solutions, within assigned territory/ies. This role is responsible for achieving annual company objectives and strategic account objectives while ensuring the focus on customers with high-value and strategic growth opportunities KEY RESPONSIBILITIES:
  • Manages the end to end sales cycle within the assigned solutions and territory/ies, and ensures overall targets are met.
  • Manages and monitors new business pitches / presentations and conducts effective on-boarding of new clients.
  • Scopes different companies in various industries, understanding their operations and business needs
  • Proactively assesses, clarifies and validates customer needs on an on-going basis.
  • Manages the end to end customer lifecycle and ensures customer retention and growth with existing clients.
  • Understands the demands of the assigned industry and knows the products that best fit the needs of the industry
  • Crafts programs/initiatives and strategies to attain the assigned sales target.
  • Manages the progression, conversion and reporting of all leads passed on to his/her assigned team/industry.
  • Maintains and updates client records and updates, news and changes
  • Communicates, monitors and ensures proper billing and accreditation procedures.
  • Works closely with Practice Team/s to ensure customer satisfaction and problem resolution.
  • Manages all sales-related reports including but not limited to pipeline, funnel, sales, opportunities, and the like
KEY QUALIFICATIONS
  • REQUIRED KNOWLEDGE AND SKILLS
    • Sales process and lifecycle knowledge
    • Executive presentation skills and negotiation skills
    • Knowledge in IT solutions and keeps oneself abreast with the latest digital trends and innovations
    • Communicates and expresses thoughts clearly, is organized and systematic; exudes confidence in projecting ideas and has presence of mind (both verbal and written).
    • Demonstrates the ability to manage stakeholders, and engage and build a good relationship with individuals providing the most impact on their work.
    • Upholds integrity in all dealings and projects
    • Accountable, yet works in collaboration and teamwork with others
    • Manages time well, able to balance multiple concurrent tasks and competing priorities
    • Solve problems quickly and work independently
    • Ability to do independent work; commitment to excellence
    • Has great attention to detai
  • EDUCATIONAL BACKGROUND
    • A degree in any business-related course
  • PREVIOUS WORK EXPERIENCE
    • Must have at least five (5) years of experience in a similar position, working for an IT services and solutions company.
    • Must have a proven track record in sales in a B2B industry.
    • Experience in channel sales preferred.
    • ERP and Netsuite experience preferred.
Apply Now

Careers Form

OR

Send your resume to:
recruitment@itgroupinc.asia

and indicate the position that you want to apply in.