
Life at ITG
The heart of ITG is PEOPLE- the employees, the clients, the partners, the principals- each one is part of the bigger picture. We make sure that no one gets left behind as we journey towards digital transformation and innovation. Our aspiration is to see each one thrive in their respective scope carrying the values that matter most.

We want to overemphasize that customer service is ultimate and is most important to us. The call of venture together is to work alongside with our customers, employees to build solutions that solves customer problems. It is a call… to work collaboratively with the intention of co-creating solutions with our partners and customers.

CRIS GAMBOA, President & CEO
Recent Job Openings
QUEZON CITY OFFICE (PHILIPPINES)
- Collaborate with the Optimization Team and in conceptualizing and development of new bundles and solutions.
- Analyze and assess existing business systems and procedures.
- Assist in the definition, development, and documentation of the solution’s business requirements, objectives, deliverables, and specifications on a project-by-project basis.
- Assist in defining solution development project plans, including scoping, scheduling, and implementation.
- Contributes to and may lead programming projects from requirements definition through implementation and support, following steps outlined in Agile or other designated development methodology.
- Identifying areas for modification in existing programs and subsequently developing these modifications
- College Graduate of IT Related Courses, Computer Science, Computer Engineer
- Java or Python Certification is preferred but is not mandatory.
- Proven hands-on experience in designing and developing applications using Java EE platforms
- Object-Oriented Analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)
- Excellent knowledge of Relational Databases, SQL technologies (Hibernate, SQL Queries – Inner Outer Joins, Group By, Having; Stored Procedures; Triggers; Cursors)
- Java Web (MVC, JSP/Servlets, one JavaScript web framework)
- Web Services (REST services, Spring REST Template, SOAP, 3rd party APIs)
- Domain knowledge (one or more of Finance, Manufacturing, Distribution, Retail, Telecommunications, Technology)
- Must have at least 5 years of work experience in systems development
- Experience on Agile processes and other software development methodologies
- Experience in business process and data mapping
List of Responsibilities:
- Initiates communication with prospective customers, partners, and partner’s customers and collates detailed information to determine if their technical and business requirements is met by ITG ITM Technology solutions; presents ITM solutions to prospect customers with standard alone, unified, and integrated solutions.
- Conducts solution presentation, solution demonstration and attends conference events.
- Sets the tone and direction of companies’ technology; Structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
- Conducts PoC/PoV and creates/fulfills ToR or the same for customers as necessary to complete the quote or proposal.
- Conducts ITM solutions technical training to ITG and Partners for customers, when needed
- Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
- Initiate, coordinates and escalates feedback and issues to Regional Technology Manager with identified possible solutions.
- Supports and creates Marketing Team’s product/solution contents; collaborates with the Marketing Team in producing collaterals and production/ solution competitor research.
- Provides the needed monthly, quarterly and annual reports of the following:
- Qualified Leads and Completed Tasks
- Lost/ Won opportunities
- Service Efficiency and Utilization
- Monitors and assesses technology updates and releases; Identifies, accesses and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses
- Coordinates with the implementation / project team the customer requirements to ensure a smooth transition from Sales to Service Delivery.
- Identifies and assigns an internal or external(partner) workforce that has corresponding skill sets to meet the customer requirement.
- Assists the Service Desk Team for support structure, service level agreements and technical support requirements.
- Fulfills required service by the clients in the absence of the Technical Sales Officer; assists and guides the Head of Support in terms of decision-making and support fulfillment in the absence of ServiceDesk Engineer.
- Internal – Marketing Team, Service Operations, Regional Technical Manager
- External – Service Providers and Vendors, Clients.
- Must be graduate of Computer Engineering, Computer Science, or any IT- related position
- Must have the necessary certification for the service or product being handled
- Preferably with MBA
- Ability to translate requirements into technical specifications/design
- Ability to conduct design reviews with both user and technical personnel
- Highly developed presentation and report generation skills
- Oral Expression — Talking to others to convey information effectively.
- Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Instructing — Teaching others how to do something
- Coordination and Collaboration — adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Negotiation — Bringing others together and trying to reconcile differences.
- Time Management — Managing one’s own time and the time of others.
- Preferably with at least five (5) years of related work experience in business development, sales and marketing
List of Responsibilities:
- Works with the Project Engineer in executing approve implementation plan and blueprint of the project.
- Prepares and executives the following:
- System-related configuration
- Internal and Externa Testing
- User Acceptance Testing
- Project Live Run
- Deploys project-related solutions and fixes during the project life cycle.
-
Conducts the following activity during the project life cycle:
- Training of clients
- Business Review
- Configuration
- Data Migration
- Onsite and offsite assistance
- Project updates
- Ensures that the following documentations are in place:
- Training Document
- Business Process Requirement Documentation
- Configuration Document
- System Line-run Documentation
- Project Closure
- Minutes of the Meeting
- Issue and Solution Logs
- Provides ongoing support for customer during implementation.
- Creates, modifies and releases ISO-related documents
- Internal – Team members
- External – Clients, Partners
- Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering, or any IT-related courses.
- Oral Expression — Talking to others to convey information effectively.
- Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination and Collaboration — adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
- Project Management – Ability to spearhead a project and allocate resources as needed in order to accomplish tasks within a specified and committed timeline.
- Mobility – ability to move around and travel as needed and required by the position.
- Attention to Detail – Ability to see minute details important to the task at hand.
- Design Thinking – Ability to see things from the perspective of the client and come up with problem solving approaches based on said perspective.
- Must have at least two (2) years of work experience in implementation of IT product, services or solutions with exposure to project documentation
- Must have a background on business processes standard practices.
- Preferably has worked in companies belonging to the following industries:
- Manufacturing
- Distribution
- Retail
- Banking and Finance
- BPO
- Telecommunication
- Utilities
- Public Service
- Ecommerce
DUTIES AND RESPONSIBILITIES:
Service Desk and Support
- Provide direct first level to second level of support to the clients, customers and employees pertaining to all products solutions and services of ITG
- Escalation point for dev and customization related issues
- Handle tickets and issues that will raised by the client and internal customers
- Attend to all requests coming via telephone, email, web or any other means
- Assist end-users (clients, customer or employees alike) to diagnose and resolve incidents as well as dealing with application maintenance and request for change
- Problem determination and resolution at level 1 and 2
- Receive and log incident reports and service requests
- Provide first to second level of support to end-users from contracted customer
- Reports recurrence of incidents of the same nature
- Tracks follow-ups and service deliveries of logged requests
- Performs configuration of supported devices and systems
- Performs service delivery of service requests
- Configuration change control liaison
- Provide access management
- Request status reporting and updates
Client Management
- Ensure customer satisfaction
- Responses to client request, inquiries
Partner Management
- Coordinates with principal partners and Technical Managers for L3 & L4 technical support and management of incidents
- Ability to interpret schematics in order to determine the best solution to incidents and request for change
Administrative Duties
- Maintains cleanliness, orderliness and safety within the working environment
- Abides by the company’s policies and administrative procedures
Other Support Duties
- Participate and/or assist in company functions and programs
- Contribute to the improvement of the company’s objectives
JOB SPECIFICATIONS:
Experience Required
- Must have at least one (1) year experience; fresh graduates with above scholastic records maybe considered
- Must have experience in technical support and help desk system is an advantage
- Must have good understanding of the business requirements
Education Required
- Bachelor Degree in Computer Science, Information Technology, or Engineering.
Technical Knowledge and Skills
- Technical aptitude and high degree of self-motivation to train and develop
- Basic skills in java and suite script
- Willing to be trained with interpersonal skills
- Knowledge in Netsuite functional
DUTIES AND RESPONSIBILITIES
Service Desk and Support
- Provides direct first level of support via telephone, email, web or any other means, such as:
- Answering RFIs
- App navigation
- Onsite and remote assistance
- Initial troubleshooting using the KB as reference
- Password resets and ticket routing
- Escalation to Level 2, 3 and principal when needed
- Monitors premium hours spent/ renewal of managed support and services. Receives, logs and updates incident reports and service requests; reports recurrence of incidents of the same nature.
- Tracks follow-ups and service deliveries of logged requests.
- Configures and maintains of service desk system; provides access management.
- Coordinates with principal partners and Technical Managers for L3 and L4 technical support and management of incidents.
- Interprets schematics to determine the best solution to incidents and requests for change.
- Oral Expression — Talking to others to convey information effectively.
- Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination and Collaboration — adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
- Must have a degree in Engineering or any Computer Science-related courses
- Must have at one (1) of experience in a similar position, working for an IT services and solutions company.
Job Description
The Business Development Manager is in-charge of the overall sales target of his/her assigned product/ team/ industry. He/she is responsible for achieving annual company objectives and strategic account objectives. He/she is responsible for selling and supporting the firm’s complete products and services offering. Focusing on customers with high-value, strategic growth opportunities, the Business Development Manager’s most important customer interactions are customer negotiations, to ensure deals are won and C-Level coverage.List of Responsibilities:- People Management
- Leads, coaches and mentors team members to ensure execution against performance targets.
- Monitors and manages the reporting of mandated activities delivering consistency and achieving high sales performance targets and KPIs.
- Maintains effective relationships with internal departments to ensure operational requirements are met in line with set schedules and deadlines.
- Ensures consistent progression with an overall objective to win
- Strategic Initiatives
- Understands the demands of the assigned industry and knows the products that best fit the needs of the industry.
- Crafts programs/initiatives and strategies to attain the assigned sales target.
- Manages the progression, conversion and reporting of all leads passed on to his/her assigned team/industry.
- Client Consultation
- Leads opportunity development efforts that best address customer requirements, while coordinating the involvement of all necessary company resources.
- Manages and monitors new business pitches and conducts effective on-boarding of new clients.
- Scopes different companies in various industries, understanding their operations and business needs.
- Proactively assesses, clarifies and validates customer needs on an on-going basis
- Client Information and Awareness
- Maintains and updates client records and updates, news and changes.
- Communicates, monitors and ensures proper billing and accreditation procedures.
- Works closely with technical support to ensure customer satisfaction and problem resolution.
- Reports Generation
- Generates the following reports:
- Pipeline and funnels updates
- Annual and monthly reports
- Business development reports
- Profit and Loss Generation and Submission
- Cost Analysis
- Cost Benefit Analysis
- Generates the following reports:
- Organizational Alignment
- Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
- Enlists the support of technical specialists, implementation resources, service resources and other management resources, as needed.
- Must have a degree in any business-related courses
- Oral Expression — Talking to others to convey information effectively.
- Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
- Negotiation – Ability to get the best deal for the client as well as for the Company.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination and Collaboration — adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on a committed timeline.
- Financial Planning- Ability to understand and manage profit and loss reports, cost analysis reports and cost benefit analysis reports.
- Must have at least five (5) years of experience in a similar position, working for an IT services and solutions company.
- Must have at least two (2) years of experience handling a small team of no more than five (5) people
- Must have a proven track record in sales in a B2B industry.
List of Responsibilities:
-
Sales & Account Management
- Oversees and manages lead generation as well as nurturing of all current accounts.
- Identifies and qualifies account opportunities. Converts leads to sales.
- Monitors and manages account segmentation, industry identification and client communication.
- If needed, conducts client presentations.
- Collaborates with immediate head in the development of new businesses.
- Client Consultation
- Conducts client problem/ needs analysis
- Creates appropriate proposal based on the requirements of the client.
- Client Information and Awareness
- Maintains and updates client records and updates, news and changes.
- Communicates, monitors, and ensures proper billing and accreditation procedures.
- Reports Generation
- Generates the following reports:
- Pipeline and funnels updates
- Annual and monthly reports
- Profit and Loss Generation and Submission
- Generates the following reports:
- Organizational Alignment
- Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
- Enlists the support of technical specialists, implementation resources, service resources ad other management resources, as needed.
- Administrative Duties
- Collaborates with the Admin Specialist in the completion of accreditation requirements.
- Assists in Accounts Receivable in completion of needed paper works
- Must have a degree Information Technology, Computer Science, Computer Engineering, or any IT-related courses.
- Position may also consider graduates of Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course.
- Oral Expression — Talking to others to convey information effectively.
- Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination and Collaboration — adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on a committed timeline.
- Must have at three (3) years of experience in a similar position, working for an IT services and solutions company or a managed services company.
- Must have a proven track record in sales in a B2B industry.
- Experience in handling finances ad working within specific timelines, an advantage.
- Must have extensive experience in conducting presentation and negotiating deals.
- Preferably with prior experience in the use of different CRM and various productivity tools.
Job Description
The Digital Marketing Lead is assigned to set the direction for the implementation of the company’s marketing and advertising activities in digital platforms. He/ She is tasked to work on improving assisting key leaders in the department in the activation of brand awareness campaigns, promotion of company products and services, and increasing client engagement through digital channels.His/ Her role should fully understand the brand’s solutions and understand the marketing strategy that will be implemented to reach the designated target market per technology. He/she should be adept in handling and finding various tools to support the company’s marketing, advertising and promotional activities – from website management, to video creation, webinar management, social media management, CRM marketing activities, operational assistance, and others when need arises. He/she assists other marketing staff in their activities, especially if it covers any technical assistance on tools and platforms.
He/she is also expected to lead the creation and maintenance of the website as the main platform for digital. He/she is expected to have intermediate knowledge on front-end website management, while having a basic knowledge on back-end maintenance. He/she is experienced in activating digital ads across multiple platforms and has a good record of success in previous campaigns handled.
He/she is also expected to have intermediate knowledge on digital design, being able to assist and communicate with the UI/UX team to further enhance their outputs in alignment with the brand and the objectives set by the team.
He/ She should be capable in creating and handling relevant data in order to monitor ROI and relevant metrics to provide marketing insights. Reports generation and assistance in monitoring data analytics for the whole department’s operations.
DIGITAL RESPONSIBILITIES:
- Recommends new digital different tools and platforms and assisting on actual usage to make the team more efficient
- Leads in the maintenance and regularly updating online platforms to promote corporate brand and product awareness digitally- across all 4 regions
- Supervises digital engagements and communication with customers via digital platforms being managed by Digital Officers per territory
- Develops, implements, and monitors campaign budgets with Regional Digital Marketing Lead -SEM, boosting efforts – specific to the territory assigned
- Engages with different suppliers/agencies to secure additional coverage on the team’s operations
- Creates reports on marketing metrics, like engagement rates – across all 4 regions
- Keeps organized records of marketing metrics and results of past campaigns
- Assists in cross department initiatives involving digital tools and platforms
- Works with the team to brainstorm new and innovative growth strategies.
ADMIN RESPONSIBILITIES:
- Leads in the ideation and actual implementation of events, especially in digital coverage/ platforms
- Assists other marketing staff for their initiatives and or events upon request
- Assists in report creation and management for clear visibility of ROI and activities done by the department in all campaigns across all 4 regions
- Assists in finance monitoring across all 4 regions, and the regional finance expenses
- Assists the CMO in the operations of the Regional Marketing Office
CONTENT RESPONSIBILITIES:
- Assists in copywriting and proofreading content from Trade & Channel and Technical Marketing counterparts
- Identifies key topics and creates original content with guidance from CMO for the company in relation to the needs of the planned campaign/ target market
- Assists in creation of assets with the entire digital team across all 4 countries
OTHER SUPPORT DUTIES:
- Participates and/or assist in company functions and programs
- Respects and ensures all assets of the company are in good working condition
- Maintains cleanliness, orderliness and safety within the working environment
QUALIFICATIONS:
- Knowledge of CRM tools and other productivity tools
- Strong verbal and written communication skills
- Team player, can handle multiple deadlines and tasks, can perform under tight deadlines
- Proven work experience as a Marketing Associate, Marketing Assistant or similar role in Digital Marketing Media Specialist
- Knowledge of marketing digital tools and techniques
- Has experience with SEO/SEM campaigns
- Solid computer skills, including MS Excel, Google Analytics and Google Adwords
- Strong analytical skills with a goal-oriented attitude
- Has basic copywriting skills
- Has basic knowledge and experience of Photoshop or other media editing software
- Familiarity with web design (HTML, CSS) and content management systems (WordPress/ Joomla)
- BS degree in Marketing, Digital media or relevant field
Job Description:
The Talent Acquisition Specialist (TAS) is responsible for sourcing, screening and
recommending candidates for the open positions as well as onboarding new hires. TAS
will identify opportunities to build applicant pools, establish trust and partnerships with
the hiring managers, identify potential “fit” through effective interviewing and testing,
effectively administer the interviewing and onboarding process, and ensure a positive
new hire experience. Developing and executing recruitment plans and strategies are
primary responsibilities to ensure hiring goals are met with the best possible talent. All
activities must be in compliance with ISO standards and company guidelines.
LIST OF RESPONSIBILITIES:
- Collaborates with hiring managers to understand the needs and roles to be filled;
reviews job descriptions for vacancies. - Assists with the development and revision of specifications and job descriptions
for selected positions. - Reviews manpower requisitions and employment applications to match applicants
with job requirements - Identifies the most effective methods for recruiting and attracting candidates.
- Drafts recruitment advertisements; posts and/or places ads in the most effective
digital and/or print media for open positions. - Coordinate with various agencies for posting of job advertisements.
- Identifies appropriate candidates and assesses their qualifications through review
of their resumes, interviews, and other forms of communication. - Connects qualified candidates with hiring managers.
- Maintains contact with candidates to keep them apprised of the status of their applications.
- Provides advice to hiring managers regarding salary negotiations with final
candidates. - Facilitates contacts by creating and maintaining a presence in the
technical/industry community and marketplace. - Performs required background checks and reach out to previous employers to
determine the accuracy of applicant information. - Ensures proper onboarding for new hires and the necessary paperwork is
completed promptly and accurately - Actively work toward building a diverse and qualified tech team to support the
organization - Performs other related duties as assigned.
REQUIRED KNOWLEDGE:
- Clerical — Knowledge of administrative and clerical procedures and systems
such as word processing, managing files and records, stenography and
transcription, designing forms, and other office procedures and terminology. - Administration and Management — Knowledge of business and management
principles involved in strategic planning, resource allocation, human resources
modeling, leadership technique, production methods, and coordination of people
and resources. - English Language — Knowledge of the structure and content of the English
language including the meaning and spelling of words, rules of composition, and
grammar. - Computers and Electronics — Knowledge of MS Office suite and other
collaboration and office productivity platforms. - Customer and Personal Service — Knowledge of principles and processes for
providing customer and personal services. This includes customer needs
assessment, meeting quality standards for services, and evaluation of customer
satisfaction.
QUALIFICATIONS:
- Educational Background
- Must be a college graduate of Psychology, Human Resources, information
technology or a technical field
- Must be a college graduate of Psychology, Human Resources, information
- Previous Work Experience
- Bachelor’s degree in Marketing, Psychology, Human Resources
- Must have at least four (4) years of experience in handling IT technical
positions - Experience in the continual development of talent pipelines and sourcing
potential candidates
JAKARTA OFFICE (INDONESIA)
Duties & Responsibilities:
- Dapat melakukan instalasi dan peningkatan sistem
- Menganalisis dan memecahkan masalah teknis yang kompleks secara efisien
- Eskalasi ke senior engineer atau principal jika ada masalah yang tidak dapat diselesaikan
- Melakukan Tugas Administrasi IT ke internal atau eksternal.
Candidate Qualifications:
- Gelar Diploma (D3) atau Sarjana lebih disukai di bidang Teknologi Informasi/Komputer/Perangkat Lunak/Elektronik.
- Memiliki pengalaman 1-3 tahun di bidang IT – Memiliki kemampuan dalam memecahkan masalah, analitis dan komunikasi yang kuat
- Memahami keterampilan Produk Teknologi Platform – Kemampuan untuk bekerja dengan adanya tenggat waktu, secara konsisten menghasilkan hasil dalam jangka waktu yang disepakati.
- Mampu berkomunikasi dengan baik dalam bahasa Inggris
- Orientasi pada detail, prosedur, proses dan kebijakan
- Cepat dan mudah beradaptasi dengan perubahan, multitasking, memprioritaskan dan bekerja di bawah tekanan.
- Mampu bekerja secara efektif baik secara mandiri maupun dalam tim.
- Mampu ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Duties & Responsibilities:
- Menyediakan layanan dukungan basis data setiap saat untuk memastikan ketersediaan sistem yang berkelanjutan.
- Membantu dalam desain, pengembangan dan implementasi sistem database.
- Melakukan peningkatan dan migrasi database untuk mendukung proyek IT.
- Mengoptimalkan sistem database untuk kinerja dan efisiensi operasional.
- Melakukan pencadangan dan pengarsipan data secara berkala.
- Memelihara proses pemulihan data standar untuk meningkatkan waktu pemulihan.
- Tetap update pada perkembangan terbaru dalam layanan database dan teknologi.
- Menerapkan fitur keamanan untuk melindungi dan mengamankan sistem database.
- Menanggapi pertanyaan terkait database dari pelanggan.
- Menguji database dan melakukan perbaikan bug.
- Tetapkan server akses pengguna, hak istimewa, dan izin untuk segmen basis data.
- Merekomendasikan solusi untuk meningkatkan manajemen database.
- Memandu programmer dalam desain dan pengembangan database.
- Menyelesaikan masalah yang terkait dengan desain dan manajemen basis data.
- Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Candidate Qualifications:
- Gelar sarjana di bidang Ilmu Komputer atau Sistem Informasi atau bidang terkait.
- Pengalaman minimal 2 tahun di bidang terkait.
- Berorientasi pada hasil dengan kemampuan memecahkan masalah yang baik.
- Memiliki keterampilan yang sangat baik dalam komunikasi dan pelayanan kepada pelanggan.
- Berpengalaman dalam menggunakan berbagai perangkat lunak dan konsep.
- Memahami konsep Basis Data Relasional.
- Memahami Bahasa Kueri Standar.
- Memahami desain dan arsitektur database.
- Memahami strategi untuk menyetel kinerja, distribusi file, manajemen memori, dan menyetel pernyataan SQL.
- Instal dan konfigurasikan Oracle, MySQL/MariaDB, dan PostgreSQL.
- Backup dan restore database.
- Memahami konsep NoSQL merupakan nilai tambah dan lebih disukai.
- Memahami pengetahuan Big Data merupakan nilai tambah dan lebih disukai.
- Pengalaman dengan database relasional lainnya (MySQL atau Oracle) atau NoSQL (Hbase, MongoDB, Riak) akan menjadi nilai tambah dan lebih disukai.
Duties & Responsibilities:
- Memberikan layanan kepada pelanggan dan bertanggung jawab atas sistem menggunakan solusi open source dan solusi linux yang digunakan di Data Center, Server, Storage, Network, OS, sistem Email, dll.
- Sistem pembangunan otomatis
- Menulis kode yang dapat digunakan kembali, dapat diuji, dan efisien
- Bekerja sama dengan tim operasi dan pengembangan untuk meningkatkan suasana lingkungan dan menambahkan solusi baru jika diperlukan
- Membantu dalam memilih alat yang tepat untuk sepenuhnya mengotomatiskan penerapan solusi ke infrastruktur
- Mendokumentasikan dan memelihara prosedur operasional, mengembangkan dan mengawasi rencana proyek, dan menerapkan prosedur change control
- Berpartisipasi dalam peran penasihat teknis, sesuai kebutuhan
- Menerapkan sistem manajemen mutu ISO 9001:2015 untuk memastikan bahwa kegiatan yang dilakukan sesuai dengan sistem mutu yang ditentukan
Candidate Qualifications:
- Diploma (D3) atau Sarjana lebih disukai dalam bidang Teknologi Informasi / Komputer / Software / Elektronik.
- Cepat belajar, dan bersemangat di bidang IT, khususnya Open Source.
- Pengalaman minimal 2 tahun menggunakan OS Red Hat Linux di Lingkungan Perusahaan.
- Memiliki pengetahuan yang baik dalam jaringan dan/atau integrasi perangkat keras.
- Kemampuan bahasa Inggris yang baik.
- Memiliki kemampuan pemecahan masalah, analitis, dan komunikasi yang kuat.
- Mampu menunjukkan keterampilan scripting yang kuat
- Kemampuan untuk bekerja dalam lingkungan yang berfokus pada tenggat waktu, secara konsisten menghasilkan kiriman dalam kerangka waktu yang disepakati.
- Motivasi diri, sikap positif, pekerja keras, mau belajar, pemain tim yang luar biasa.
- Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Duties & Responsibilities:
- Merancang, Menginstal, dan mengonfigurasi Platform Kontainer dan komponen sekitarnya, (Seperti Kubernetes, OpenShift, Docker EE, Jenkins, Gitlab, Sonarcube, dll)
- Memelihara, memecahkan masalah, dan mengoperasikan platform container, (Seperti Kubernetes, OpenShift, Docker EE, Jenkins, Gitlab, Sonarcube, dll)
- Membangun/Merilis/Menyebarkan layanan berbasis container
- Otomatisasi manajemen infrastruktur
- Sistem pembangunan otomatis
- Menulis kode yang dapat digunakan kembali, dapat diuji, dan efisien
- Bekerja sama dengan tim operasi dan pengembangan untuk meningkatkan suasana dan menambahkan solusi baru jika diperlukan
- Membantu dalam memilih alat yang tepat untuk sepenuhnya mengotomatiskan penerapan solusi ke infrastruktur
- Mendokumentasikan dan memelihara prosedur operasional, mengembangkan dan mengawasi rencana proyek, dan menerapkan prosedur pengendalian perubahan
- Berpartisipasi dalam peran penasihat teknis, sesuai kebutuhan
Candidate Qualifications:
- RHCSA atau pengalaman Linux yang sepadan
- Berpengalaman dengan teknologi web dan middleware
- Kesadaran akan standar dan tren masa kini di bidang TI dan teknologi yang ada
- Kemampuan analitis dan pemecahan masalah yang unggul
- Berpengalaman dengan alat manajemen konfigurasi, misalnya Ansible
- Berpengalaman dengan container
- Berpengalaman dengan metodologi dan alur kerja CI/CD
- Berpengalaman dengan Jenkins atau Team City
- Berpengalaman dengan skrip di Linux
- Berpengalaman dengan sistem Logging, (misalnya Splunk, Elastic Search)
- Berpengalaman dalam perangkat lunak pembuatan otomatis, (misalnya Ant, Maven, make)
- Berpengalaman dengan sistem Source Control, (misalnya SVN, GIT)
- Kemampuan untuk menjelaskan informasi yang kompleks dan sangat teknis kepada rekan non-teknis menggunakan bahasa yang jelas dan sederhana
- Kemampuan analitis dan pemecahan masalah yang unggul
- Pengetahuan dasar tentang hypervisor atau virtualisasi atau teknologi cloud
- Kemampuan untuk bekerja secara mandiri dengan pengawasan terbatas
- Keterampilan organisasi yang baik dan kemampuan untuk merencanakan dan menjadwalkan kegiatan dan pekerjaaan
- Kemampuan untuk mengelola prioritas pekerjaan di beberapa tugas/tugas dan mencapai hasil
- Mampu bekerja dalam shift jika diperlukan
- Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Duties & Responsibilities:
- Mengembangkan fitur user-faxing yang baru
- Membuat kode dan pustaka yang dapat digunakan kembali untuk penggunaan di masa mendatang
- Memastikan kelayakan teknis desain UI/UX
- Mengoptimalkan Aplikasi untuk kecepatan dan skalabilitas maksimum
- Membuat unit uji untuk kode front end
- Validasi semua input pengguna
- Berintegrasi dengan layanan backend
- Berkolaborasi dengan anggota tim dan pemangku kepentingan lainnya
- Memperbaiki masalah keamanan
Candidate Qualifications:
- Gelar Sarjana dalam Ilmu Komputer atau Sistem Informasi atau bidang terkait
- Pengalaman minimal 2 tahun di bidang yang sama
- Mahir bahasa markup web termasuk HTML5 dan CSS3
- Memahami dengan baik tentang client-side scripting, misalnya JavaScript
- Mahir dalam satu atau lebih Kerangka JavaScript
- Memahami dengan baik tentang penanganan permintaan asynchronous, pembaruan partial page, AJAX
- Pengetahuan tentang alat gambar, misalnya Photoshop
- Memahami dengan baik tentang kompatibilitas browser web
- Memiliki pengetahuan dalam menggunakan Git
- Familiar dengan Bootstrap dan Angular atau VUE.JS
- Familiar dengan satu atau lebih Charting Framework
- Terbiasa bekerja di Lingkungan Linux
- Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Duties & Responsibilities:
- Mencapai Target Penjualan sesuai tahapan dan ketentuan yang disediakan oleh perusahaan
- Mengembangkan keahlian dan pengetahuan tentang produk/layanan perusahaan dan soft skill untuk mendukung penjualan
- Mengidentifikasi pasar dan industri untuk mendapatkan leads baru, prospek, peluang, dan pelanggan baru.
- Membuat dan melaporkan kinerja penjualan kepada team lead, sesuai jadwal dan ketentuan perusahaan.
- Menyiapkan dan melengkapi semua dokumen yang diperlukan untuk administrasi penjualan dan hubungan dengan pelanggan/calon pelanggan
- Melakukan analisa dan koordinasi dengan pihak terkait untuk memenuhi kebutuhan nasabah/calon nasabah yang dikelola/ditangani
- Mewakili perusahaan untuk menciptakan dan mengembangkan hubungan jangka panjang dengan pelanggan/calon pelanggan secara baik dan berkelanjutan.
- Menjalankan sistem manajemen mutu ISO 9001:2015 untuk memastikan kegiatan sesuai dengan sistem mutu yang ditetapkan
Candidate Qualifications:
- Gelar Associate atau Sarjana dari bidang IT, Pemasaran dan Bisnis lebih disukai.
- Memiliki keahlian dan sertifikasi pendukung yang sesuai dengan posisi ini (sebagai pertimbangan)
- Mengetahui dan memahami konsep dasar teknologi IT, Cloud, DevOps, DevSecOps, API, Virtualization, Containerize, Automation and Database Management, di berbagai industri seperti Telco, Bank, Asuransi, BUMN, Pemerintah, FinTec, Manufaktur, dll
- Mampu menggunakan CRM untuk manajemen penjualan
- Keahlian dalam menggunakan aplikasi perkantoran (dokumen, presentasi, dan spreadsheet)
- Mampu menggunakan dan melakukan presentasi serta dapat melakukan presentasi kepada pelanggan dengan baik.
- Berpengalaman dan mengerti tentang alur dan proses bisnis di departemen IT dan proses pengadaan produk/jasa
- Baik dalam bahasa Indonesia, bahasa Inggris secara lisan maupun tulisan
- Dapat bekerja di bawah tekanan untuk mencapai target
- Berpengalaman dan mampu bernegosiasi untuk mencapai kesepakatan
- Berpengalaman dan mahir dalam berkomunikasi dan menjalin hubungan dengan pelanggan dari berbagai tingkatan, terutama Manajer, CIO dan CTO.
- Menguasai teknik dan keterampilan dalam memajukan penjualan dari pencarian calon pelanggan hingga kesepakatan dan purna jual
- Mampu mengelola permintaan dan menangani keluhan dari pelanggan
- Memiliki integritas, keberanian, kepercayaan diri, dan tanggung jawab untuk melakukan penjualan dari awal sampai akhir
- Dapat menganalisis dan memahami kebutuhan pelanggan untuk menguraikannya sebagai solusi/konsep untuk menjawab kebutuhan pelanggan
- Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Duties & Responsibilities:
- Mencapai target penjualan sesuai yang diharapkan dengan syarat dan ketentuan yang diberikan oleh perusahaan.
- Memperluas keahlian dan pengetahuan tentang produk/jasa perusahaan serta soft skill terkait untuk mendukung penjualan.
- Mengidentifikasi pasar dan industri untuk mendapatkan prospek, peluang, dan pelanggan baru.
- Membuat dan melaporkan kinerja penjualan kepada pimpinan, sesuai dengan jadwal yang telah ditentukan.
- Menyiapkan, melengkapi, dan membuat semua dokumen kelengkapan administrasi penjualan dan hubungan dengan pelanggan/calon pelanggan.
- Mewakili perusahaan untuk menciptakan dan mengembangkan hubungan jangka panjang dengan pelanggan/calon pelanggan secara baik dan berkelanjutan.
- Manajemen Akun : Mencari dan memperluas peluang bisnis baru dengan pelanggan yang sudah ada dan atau mengidentifikasi kemungkinan peningkatan penjualan untuk memenuhi target penjualan:
- Dapatkan repeat order dari pelanggan yang sudah ada dengan cara up selling dan cross selling.
- Memastikan dan mengingatkan setiap pelanggan untuk memperbaharui semua produk barang/jasa, tepat waktu sesuai masa kontrak.
- Membuat dan menyusun strategi untuk menciptakan atau mendapatkan peluang barang/jasa yang ada di perusahaan dan memastikan akan diterima dan sesuai dengan keinginan pelanggan. Strategi ini adalah yang kemudian disusun dan dituangkan ke dalam dokumen Account Plan.
- Mampu mengelola dengan baik minimal 5 (lima) nasabah secara profesional dan berkelanjutan.
- Memperluas dan memelihara hubungan dan hubungan jangka panjang dengan pelanggan secara baik dan berkelanjutan.
- Menyediakan analisis dan koordinasi dengan unit terkait untuk memenuhi kebutuhan pelanggan
- Melayani keluhan/keluhan pelanggan dengan baik dan memberikan tanggapan dan solusi yang tepat waktu.
- Menerapkan sistem manajemen mutu ISO 9001:2015 untuk memastikan bahwa kegiatan yang dilakukan sesuai dengan sistem mutu yang ditentukan
Candidate Qualifications:
- S1 atau S2 segala bidang disiplin ilmu, diutamakan Manajemen, Bisnis, Keuangan, dengan dukungan program studi/sertifikasi yang terkait dengan posisi.
- Memiliki latar belakang pada penjualan, konsultan, Pengembangan Bisnis, Account Manager, Channel Account Manager
- Memiliki minimal 2-3 tahun pengalaman dalam konsultasi penjualan, mengelola pelanggan, dengan koneksi dan hubungan yang baik dengan CFO, COO, Manajer Keuangan CIO, Manajer Operasi dari berbagai FinTech, ECommerce, Manufaktur, Ritel, Grosir & Distribusi, dan Industri Makanan & Minuman.
- Berpengalaman dalam menjual solusi bisnis yang terkait dengan teknologi CRM, ERP, Cloud, dan Keuangan
- Mampu bekerja di bawah tekanan dan target yang ketat.
- Berpengalaman dan fasih dalam melakukan negosiasi untuk menutup kesepakatan.
- Berpengalaman dan fasih dalam melakukan komunikasi dan menjalin hubungan dengan pelanggan dari level manapun terutama untuk Level manager, CFO, COO, CIO
- Memiliki teknik dan terampil dalam menjual mulai dari pencarian calon pembeli hingga penutupan transaksi dan purna jual
- Mampu mengelola permintaan dan keluhan dari pelanggan
- Memiliki integritas, keberanian, dan tanggung jawab dalam menjalankan proses penjualan dari awal hingga akhir.
- Mampu menganalisis dan memahami kebutuhan pelanggan untuk kemudian diuraikan menjadi solusi untuk menjawab kebutuhan pelanggan.
- Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Duties & Responsibilities:
- Memantau aktivitas HR Officer.
- Memantau kegiatan GA dan Pejabat Pengadaan
- Memantau dan meninjau Peraturan Perusahaan.
- Memantau dan meninjau Struktur Organisasi Perusahaan.
- Memantau aktivitas Kebijakan Perusahaan
- Memantau kegiatan SOP
- Memantau aktivitas deskripsi pekerjaan
- Memantau aktivitas indikator kinerja utama
Candidate Qualifications:
- Kandidat harus memiliki gelar setidaknya D3 (Diploma)
- Usia Maksimal 35 tahun
- Pengalaman kerja minimal 1 (satu) tahun di posisi yang sama.
- Pengalaman kerja minimal 1 (satu) tahun di Posisi HROD
- Pengalaman minimal 2 (dua) tahun di posisi HR atau GA & Procurement
- Terorganisir dan berorientasi pada detail
- Fasih berbahasa Inggris akan menjadi Keuntungan
- Familiar dengan Microsoft office (Formula Excel) dan Visio
- Bersedia bekerja dalam tim dan mandiri
- Mampu bekerja di bawah tekanan
- Bersedia ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
Duties & Responsibilities:
- Merumuskan dan melaksanakan rencana strategis produk / merek
- Mencanakan semua kebutuhan dan persyaratan rencana strategis
- Berkoordinasi dengan Manajer Teknologi Regional tentang persyaratan Utama
- Bekerjasama dengan Sales pada inisiatif all support
- Membantu menyusun dan memvalidasi semua basis data klien/prospek dan leads databases
- Bertanggung jawab atas pelaksanaan semua acara yang diprakarsai oleh pemasaran atau perusahaan, acara sponsor eksternal, dan acara yang diprakarsai oleh prinsipal
- Memulai konten yang berfokus pada solusi untuk media sosial dan inisiatif pemasaran lainnya
- Memahami full marketing mix dan terbiasa dengan cara menganalisis riset pasar dan perilaku pelanggan
- Membantu tim Desain Pemasaran dan Konten untuk membuat materi iklan (misalnya brosur dan buletin, surat langsung, undangan, landing page, konten media sosial, konten situs web, testimoni pelangga)
Candidate Qualifications:
- Gelar sarjana dari semua disiplin ilmu utama, (lebih disukai pada bidang Pemasaran, Hubungan Masyarakat, atau bidang terkait.)
- Pengalaman minimal 2 tahun di bidangnya.
- Pengetahuan tentang alat CRM, dan alat produktivitas lainnya
- Keahlian komunikasi berbicara dan menulis yang kuat
- Mampu menggunakan alat Pemasaran seperti: Mailchimp, Survey Monkey, GoogleSuite, dan keterampilan komputer dasar lainnya
- Keterampilan komputer yang solid, termasuk perangkat lunak desain MS office lainnya
- Pengetahuan Dasar Penjualan dan Pemasaran
- Keterampilan analitis dengan sikap berorientasi pada tujuan
- Kemampuan untuk melakukan banyak tugas dan bekerja di bawah tenggat waktu yang ketat
- Mampu berbicara dan melakukan percakapan dalam bahasa Inggris
- Mampu menulis atau menerjemahkan konten antara Bahasa Indonesia dan Bahasa Inggris
- Mampu ditempatkan di Jakarta Selatan / Hybrid Working (onsite & online)
MALAYSIA OFFICE
- Initiates communication with prospective customers, partners, and partner’s customers and collates detailed information to determine how their technical and business requirements are met by the solutions of the organization; presents solutions to prospect customers with standard alone, unified, and integrated solutions.
- Conducts solution presentation, solution demonstration and attends conference events
- Sets the tone and direction of companies’ technology; structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
- Creates the necessary technical documentations for customers to complete the quote or proposal, in partnership with the sales team.
- Conducts solutions technical training to ITG and Partners for customers, when needed, including pre-sales knowledge transfer.
- Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
- Initiates, coordinates and escalates feedback and issues to Practice Head and team members with identified possible solutions.
- Supports and creates Marketing Team’s product/solution contents; collaborates with the Marketing Team in producing collaterals and production/ solution competitor research.
- Monitors and assesses technology updates and releases; Identifies, accesses and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses.
- Coordinates with the implementation / project team the customer requirements to ensure a smooth transition from Sales to Service Delivery / Practice.
- Identifies and assigns an internal or external (partner) workforce that has corresponding skill sets to meet the customer requirement.
- Assists the Service Desk Team for support structure, service level agreements and technical support requirements.
- Fulfills required service by the clients; assists and guides in terms of decision-making and support fulfillment.
- REQUIRED KNOWLEDGE AND SKILLS
- Proven knowledge and ability to translate requirements into technical specifications/design
- Ability to conduct design reviews with both user and technical personnel
- Highly developed presentation and report generation skills
- Communicates and expresses thoughts clearly, is organized and systematic; exudes confidence in projecting ideas and has presence of mind (both verbal and written)
- Able to apply industry knowledge and experience into customer engaging presentations
- Demonstrates the ability to manage stakeholders, and engage and build a good relationship with individuals providing the most impact on their work
- Upholds integrity in all dealings and projects
- Accountable, yet works in collaboration and teamwork with others
- Manages time well, able to balance multiple concurrent projects and competing priorities
- Solve problems quickly and work independently
- Ability to do independent work; commitment to excellence
- Has great attention to detail
- EDUCATIONAL BACKGROUND
- Graduate of computer science, or any IT related or business management course.
- Possesses certifications of solutions handled
- PREVIOUS WORK EXPERIENCE
- With at least five (5) years of relevant and related work experience in business development, sales and marketing, in the same industry
- Must be based in Singapore
SINGAPORE OFFICE
- Manages the end to end sales cycle within the assigned solutions and territory/ies, and ensures overall targets are met.
- Manages and monitors new business pitches / presentations and conducts effective on-boarding of new clients.
- Scopes different companies in various industries, understanding their operations and business needs
- Proactively assesses, clarifies and validates customer needs on an on-going basis.
- Manages the end to end customer lifecycle and ensures customer retention and growth with existing clients.
- Understands the demands of the assigned industry and knows the products that best fit the needs of the industry
- Crafts programs/initiatives and strategies to attain the assigned sales target.
- Manages the progression, conversion and reporting of all leads passed on to his/her assigned team/industry.
- Maintains and updates client records and updates, news and changes
- Communicates, monitors and ensures proper billing and accreditation procedures.
- Works closely with Practice Team/s to ensure customer satisfaction and problem resolution.
- Manages all sales-related reports including but not limited to pipeline, funnel, sales, opportunities, and the like
- REQUIRED KNOWLEDGE AND SKILLS
- Sales process and lifecycle knowledge
- Executive presentation skills and negotiation skills
- Knowledge in IT solutions and keeps oneself abreast with the latest digital trends and innovations
- Communicates and expresses thoughts clearly, is organized and systematic; exudes confidence in projecting ideas and has presence of mind (both verbal and written).
- Demonstrates the ability to manage stakeholders, and engage and build a good relationship with individuals providing the most impact on their work.
- Upholds integrity in all dealings and projects
- Accountable, yet works in collaboration and teamwork with others
- Manages time well, able to balance multiple concurrent tasks and competing priorities
- Solve problems quickly and work independently
- Ability to do independent work; commitment to excellence
- Has great attention to detai
- EDUCATIONAL BACKGROUND
- A degree in any business-related course
- PREVIOUS WORK EXPERIENCE
- Must have at least five (5) years of experience in a similar position, working for an IT services and solutions company.
- Must have a proven track record in sales in a B2B industry.
- Experience in channel sales preferred.
- ERP and Netsuite experience preferred.
Careers Form
OR
Send your resume to:
recruitment@itgroupinc.asia
and indicate the position that you want to apply in.