Recent Job Openings

Job Description The Project Manager is responsible for overseeing the whole project, including serving as the escalation point of contact during project life cycle. Responsible for the project timelines, scope, and budget.

List of Responsibilities:

Operational Tasks

• Provides and monitors project timeline and secures customer acceptance.
• Proposes and monitors project budget based on initial scoping conducted.
• When needed, approves and proposes project change order; approves implementation plan and blueprint of the project.
• Secures the following documentation:
  • Training Document
  • Business Process Requirement Documentation
  • Configuration Document
• Works closely with the internal and external Project Stakeholder to ensure project is conducted within the budget and timeline committed.
• Conducts the following activity during the project life cycle:
  • Training
  • Business Review
  • Configuration
  • Data Migration
  • Onsite and offsite assistance
  • Manages critical path of the project timeline and scope
  • Creates, modifies, and releases the ISO documentation

Managerial Tasks

• Coaches and mentors team members to ensure highest level of productivity
• Ensures that performance evaluation of team members is conducted efficiently and in a timely manner
• Works with team members in identifying competency gaps and collaborates with them in creating individual development plan

Relationship

• Internal – Project Management Leads, Implementation Engineers
• External – Client

Educational Background

• Must have a degree in any business-related courses or any computer- related course
• Preferably a Certified Project Management Professional

Specific Skills and Attitude

• Oral Expression — Talking to others to convey information effectively.
• Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
• Negotiation – Ability to get the best deal for the client as well as for the Company.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.

Work Experience

• Must have at least three (3) years of experience in project management.
• Must have at least three (3) years of experience in implementation of IT products, services or solutions.
• Must have at least one year of experience in a supervisory role, handling a team of at least three (3) members
• Must have prior experience in such industries as BPO, Telecommunications, and Utilities.

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Job Description:

• Collaborate with the Optimization Team and in conceptualizing and development of new bundles and solutions.
• Analyze and assess existing business systems and procedures.
• Assist in the definition, development, and documentation of the solution’s business requirements, objectives, deliverables, and specifications on a project-by-project basis.
• Assist in defining solution development project plans, including scoping, scheduling, and implementation.
• Contributes to and may lead programming projects from requirements definition through implementation and support, following steps outlined in Agile or other designated development methodology.
• Identifying areas for modification in existing programs and subsequently developing these modifications

Educational Background

• College Graduate of IT Related Courses, Computer Science, Computer Engineer

Specific Skills & Attitude

• Java or Python Certification is preferred but is not mandatory.
• Proven hands-on experience in designing and developing applications using Java EE platforms
• Object-Oriented Analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)
• Excellent knowledge of Relational Databases, SQL technologies (Hibernate, SQL Queries – Inner Outer Joins, Group By, Having; Stored Procedures; Triggers; Cursors)
• Java Web (MVC, JSP/Servlets, one JavaScript web framework)
• Web Services (REST services, Spring REST Template, SOAP, 3rd party APIs)
• Domain knowledge (one or more of Finance, Manufacturing, Distribution, Retail, Telecommunications, Technology)

Work Experience

• Must have at least 5 years of work experience in systems development
• Experience on Agile processes and other software development methodologies
• Experience in business process and data mapping

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Job Description: Responsible for helping both the Sales and Marketing team, drive them to find, win, and renew customers. The position lays the groundwork for their sales team to be successful. They analyze the market, run focus groups and craft pitches for Sales Officers. The Pre- Sales Officer serve as technology experts on their specific solution portfolio/vertical/area and may act as sales support for Sales Officers throughout the entire sales process. PSC will also be in charge of assisting the Philippines, Malaysia, Indonesia, and Singapore. List of Responsibilities:

• Initiates communication with prospective customers, partners, and partner’s customers and collates detailed information to determine if their technical and business requirements is met by ITG ITM Technology solutions; presents ITM solutions to prospect customers with standard alone, unified, and integrated solutions.
• Conducts solution presentation, solution demonstration and attends conference events.
• Sets the tone and direction of companies’ technology; Structures and produces compelling sales proposals and technical documentation, outlining the business benefits to the client.
• Conducts PoC/PoV and creates/fulfills ToR or the same for customers as necessary to complete the quote or proposal.
• Conducts ITM solutions technical training to ITG and Partners for customers, when needed
• Creates System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.
• Initiate, coordinates and escalates feedback and issues to Regional Technology Manager with identified possible solutions.
• Supports and creates Marketing Team’s product/solution contents; collaborates with the Marketing Team in producing collaterals and production/ solution competitor research.
• Provides the needed monthly, quarterly and annual reports of the following:
  • Qualified Leads and Completed Tasks
  • Lost/ Won opportunities
  • Service Efficiency and Utilization
• Monitors and assesses technology updates and releases; Identifies, accesses and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses
• Coordinates with the implementation / project team the customer requirements to ensure a smooth transition from Sales to Service Delivery.
• Identifies and assigns an internal or external(partner) workforce that has corresponding skill sets to meet the customer requirement.
• Assists the Service Desk Team for support structure, service level agreements and technical support requirements.
• Fulfills required service by the clients in the absence of the Technical Sales Officer; assists and guides the Head of Support in terms of decision-making and support fulfillment in the absence of ServiceDesk Engineer.

Relationships

• Internal – Marketing Team, Service Operations, Regional Technical Manager
• External – Service Providers and Vendors, Clients.

Educational Background

• Must be graduate of Computer Engineering, Computer Science, or any IT- related position
• Must have the necessary certification for the service or product being handled
• Preferably with MBA

Knowledge

• Ability to translate requirements into technical specifications/design
• Ability to conduct design reviews with both user and technical personnel
• Highly developed presentation and report generation skills

Specific Skills and Attitude

• Oral Expression — Talking to others to convey information effectively.
• Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Instructing — Teaching others how to do something
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Negotiation — Bringing others together and trying to reconcile differences.
• Time Management — Managing one’s own time and the time of others.

Work Experience

• Preferably with at least five (5) years of related work experience in business development, sales and marketing

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The Implementation Engineer is responsible for the execution of the implementation project scope while acting as the point of contact during the project life cycle. The Implementation Engineer also serves as the first level of support for clients during the project life cycle, working with them in understanding their needs and recommending options and ideas.

List of Responsibilities:

• Works with the Project Engineer in executing approve implementation plan and blueprint of the project.
• Prepares and executives the following:
  • System-related configuration
  • Internal and Externa Testing
  • User Acceptance Testing
  • Project Live Run
• Deploys project-related solutions and fixes during the project life cycle.
• Conducts the following activity during the project life cycle:
  • Training of clients
  • Business Review
  • Configuration
  • Data Migration
  • Onsite and offsite assistance
  • Project updates
• Ensures that the following documentations are in place:
  • Training Document
  • Business Process
  Requirement Documentation
  • Configuration Document
  • System Line-run Documentation
  • Project Closure
  • Minutes of the Meeting
  • Issue and Solution Logs
• Provides ongoing support for customer during implementation.
• Creates, modifies and releases ISO-related documents

Relationship

• Internal – Team members
• External – Clients, Partners

Educational Background

• Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering, or any IT-related courses.

Specific Skills and Attitude

• Oral Expression — Talking to others to convey information effectively.
• Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
• Project Management – Ability to spearhead a project and allocate resources as needed in order to accomplish tasks within a specified and committed timeline.
• Mobility – ability to move around and travel as needed and required by the position.
• Attention to Detail – Ability to see minute details important to the task at hand.
• Design Thinking – Ability to see things from the perspective of the client and come up with problem solving approaches based on said perspective.

Work Experience

• Must have at least two (2) years of work experience in implementation of IT product, services or solutions with exposure to project documentation
• Must have a background on business processes standard practices.
• Preferably has worked in companies belonging to the following industries:
  • Manufacturing
  • Distribution
  • Retail
  • Banking and Finance
  • BPO
  • Telecommunication
  • Utilities
  • Public Service
  • Ecommerce

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Job Description:
The position is responsible for providing Level 2 technical support and service dispatch for customers, both internal and external, across different practice areas. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal support and external vendors. Provides organized triage communication, information, and resolution to customers who have issues pertaining to products and services of the Company.

• Provides direct second level support such as break/ fix, configuration issues, basic scripting (applicable to NS and ME), troubleshooting, software installations, onsite and remote assistance and ticket routing and escalation to Level 3 and principal.
• Attends all requests received via phone, email, web as well as any other means.
• Assists end-users in diagnosing and resolving incidents as well as dealing with application maintenance and request for change.
• Acts as Team Leader ad Senior Service Desk Engineer within the team when needed.
• Generates end-of-day report for the Technology Team; generates progress report for the team.
• Conducts problem determination and resolution at Level 2.
• Monitors premium hours spent/ renewal of managed support/ services.
• Receives, logs and updates incident reports and service requests; reports recurrence of incidents of the same nature.
• Tracks follow-ups and service deliveries of logged requests.
• Configures and maintains the service desk system; performs configuration of supported device and systems.
• Configures change control liaison and provides access management.

Partner Management

• Coordinates with principal partners and Technical Managers for L3 and L4 technical support and management of incidents.
• Interprets schematics to determine the best solution for incidents and request for change.

Specific Skills and Attitude

• Oral Expression — Talking to others to convey information effectively.
• Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
• Budgeting and Forecasting- Ability to understand and manage budget required for each of the activity within the department.

EDUCATIONAL BACKGROUND

• Must have a degree in Engineering or any Computer Science-related courses

PREVIOUS WORK EXPERIENCE

• Must have at three (3) years of experience in a similar position, working for an IT services and solutions company.

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Job Description

The Business Development Manager is in-charge of the overall sales target of his/her assigned product/ team/ industry. He/she is responsible for achieving annual company objectives and strategic account objectives. He/she is responsible for selling and supporting the firm’s complete products and services offering. Focusing on customers with high-value, strategic growth opportunities, the Business Development Manager’s most important customer interactions are customer negotiations, to ensure deals are won and C-Level coverage.

List of Responsibilities:

• People Management
  • Leads, coaches and mentors team members to ensure execution against performance targets.
  • Monitors and manages the reporting of mandated activities delivering consistency and achieving high sales performance targets and KPIs.
  • Maintains effective relationships with internal departments to ensure operational requirements are met in line with set schedules and deadlines.
  • Ensures consistent progression with an overall objective to win
• Strategic Initiatives
  • Understands the demands of the assigned industry and knows the products that best fit the needs of the industry.
  • Crafts programs/initiatives and strategies to attain the assigned sales target.
  • Manages the progression, conversion and reporting of all leads passed on to his/her assigned team/industry.
• Client Consultation
  • Leads opportunity development efforts that best address customer requirements, while coordinating the involvement of all necessary company resources.
  • Manages and monitors new business pitches and conducts effective on-boarding of new clients.
  • Scopes different companies in various industries, understanding their operations and business needs.
  • Proactively assesses, clarifies and validates customer needs on an on-going basis
• Client Information and Awareness
  • Maintains and updates client records and updates, news and changes.
  • Communicates, monitors and ensures proper billing and accreditation procedures.
  • Works closely with technical support to ensure customer satisfaction and problem resolution.
• Reports Generation
  • Generates the following reports:
    • Pipeline and funnels updates
    • Annual and monthly reports
    • Business development reports
    • Profit and Loss Generation and Submission
    • Cost Analysis
    • Cost Benefit Analysis
• Organizational Alignment
  • Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
  • Enlists the support of technical specialists, implementation resources, service resources and other management resources, as needed.

Educational Background

• Must have a degree in any business-related courses
• Specific Skills and Attitude
  • Oral Expression — Talking to others to convey information effectively.
  • Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
  • Negotiation – Ability to get the best deal for the client as well as for the Company.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

QUALIFICATIONS

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on a committed timeline.
• Financial Planning- Ability to understand and manage profit and loss reports, cost analysis reports and cost benefit analysis reports.

Work Experience

• Must have at least five (5) years of experience in a similar position, working for an IT services and solutions company.
• Must have at least two (2) years of experience handling a small team of no more than five (5) people
• Must have a proven track record in sales in a B2B industry.

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The Business Development Officer is responsible for penetrating industry specific accounts and creating new business. They are expected to develop and nurture relationships with clients to ensure their needs and expectations are met.

List of Responsibilities:

• Sales & Account Management
  • Oversees and manages lead generation as well as nurturing of all current accounts.
  • Identifies and qualifies account opportunities. Converts leads to sales.
  • Monitors and manages account segmentation, industry identification and client communication.
  • If needed, conducts client presentations.
  • Collaborates with immediate head in the development of new businesses.
• Client Consultation
  • Conducts client problem/ needs analysis
  • Creates appropriate proposal based on the requirements of the client.
• Client Information and Awareness
  • Maintains and updates client records and updates, news and changes.
  • Communicates, monitors, and ensures proper billing and accreditation procedures.
• Reports Generation
  • Generates the following reports:
    • Pipeline and funnels updates
    • Annual and monthly reports
    • Profit and Loss Generation and Submission
• Organizational Alignment
  • Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
  • Enlists the support of technical specialists, implementation resources, service resources ad other management resources, as needed.
• Administrative Duties
  • Collaborates with the Admin Specialist in the completion of accreditation requirements.
  • Assists in Accounts Receivable in completion of needed paper works

Educational Background

• Must have a degree Information Technology, Computer Science, Computer Engineering, or any IT-related courses.
• Position may also consider graduates of Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course.

Specific Skills and Attitude

• Oral Expression — Talking to others to convey information effectively.
• Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on a committed timeline.

Work Experience

• Must have at three (3) years of experience in a similar position, working for an IT services and solutions company or a managed services company.
• Must have a proven track record in sales in a B2B industry.
• Experience in handling finances ad working within specific timelines, an advantage.
• Must have extensive experience in conducting presentation and negotiating deals.
• Preferably with prior experience in the use of different CRM and various productivity tools.

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Job Description

The Digital Brand Manager is responsible for the digital consumer experience across the entire enterprise (Philippines, Malaysia, Singapore and Indonesia) and its operations. Lead the overall brand, public relations, advertising, and content marketing strategy at ITG.

BRAND & PR DEVELOPMENT
He or she will be responsible for the total brand reputation and company image of ITG. He or she will develop, implement and innovate brand management and customer experience processes across relevant platforms to enhance brand equity and accelerate growth across all product categories. This role will be responsible for driving long-term brand health and establishing strong relationships with key partners and organizations to execute these strategies. This includes but is not limited to: securing channel roles, innovating content strategy, PR, and Social Persona Development. This role oversees all public relations activities and marketing content initiatives, across multiple platforms and formats, to drive sales, engagement, retention, leads, and positive customer behavior throughout the entire ITG operations (Philippines, Malaysia, Singapore, and Indonesia).

DIGITAL MARKETING MANAGEMENT & CONTENT MARKETING
The Digital Brand Manager also identifies and evaluates new technologies or methodologies based on performance data to better optimize marketing campaigns, email marketing, social media and display, search advertising, affiliations / partnerships, news, software reviews, Wikipedia and other media platforms. He or she will be tasked to lead the digital team, which covers for all digital and UI/UX activities. As manager, he or she will work with the digital team and will be the main liaison for all requirements that will be produced. He or she will directly report to the Chief Marketing Officer. While working cross-functionally with internal teams and external agencies to effectively execute impactful campaigns on time and within budget. This role will manage the content writers / copywriters across the whole Regional Marketing Operations.

ROLES and RESPONSIBILITIES:

• Lead key marketing strategy campaigns, projects and platforms including brand architecture, visual identity development and naming.
• Work with the regional marketing team to coordinate a full integrated plan across territories, ensuring that our consumers get the right message at the right moment to drive our overall business strategy.
• Support in the development of the integrated marketing plan including coordinating activities between multiple consumer touchpoints such as media, digital, and event marketing.
• Conceptualize, write and publish press releases, newsletters, ads, blogs, and other digital and print materials that resonate with the ITG’s target market.
• Develop a cohesive and comprehensive content marketing strategy.Ensure all content is on-brand, consistent in terms of style, quality and tone of voice
• Keep the Company website and social media platforms vital through constantly fresh and current content and design.
• Use marketplace insights to develop written and visual content that engages customers and prospects.
• Establish a media relations strategy, seeking high-level placements in print, broadcast and online media.
• Leverage existing media relationships and cultivate new contacts within industry media.
• Socially develop and maintain engaging online social spaces that expand the awareness of ITG and increase reach and target niche audiences via social media (e.g. Facebook, Twitter, Instagram, YouTube, TikTok, etc.); manage paid boosts and ads on social media for growth.
• Lead the creation of innovative digital marketing campaigns via relevant channels, including but not limited to web, email, organic and paid social media, and virtual and in-person client meetings.
• Partner with the territory marketing, creative studio, PR, digital marketing teams to drive collaboration and maximize our campaign efforts.
• Partner with regions to amplify campaigns internationally and increase the effectiveness and reach across key regions where ITG is present in.
• Identify opportunities to enhance customer experience through digital and other channels including partner, sales, campaigns, communications, and organizational processes.
• Champions customer success internally and externally and advocates for continuous process improvement across the organization
• Measure, optimize and report on content and campaign analytics and ROI; pull reporting, reviewing analytics and presenting results to key stakeholders.
• Manage multiple, complex timetables successfully in collaborative and extremely fast paced environments covering regional offices for the company.
• Provide guidance and support to the Digital team in the digital execution of corporate & product specific campaigns; train staff to integrate digital tools in their work
• Ensures that for all client and principal agreements, formal communication and shared understanding on requests and discussion notes and details with all departments concerned are aligned.
• Serve as representative of the company when assigned to some company functions or programs of principals or partners
• Assist in paperworks, programs, and initiatives relating to improvement of company accreditations and certifications, as needed.
• Participate and/or assist in company functions and programs
• May be asked to travel to other countries for key activities

QUALIFICATIONS:

• Graduate of Bachelor’s Degree in Marketing, Advertising, Communications, and/or other relevant fields
• Must have at least 5 years experience or solid working experience in PR and Brand
• Management and in Digital Marketing Technologies and Strategies (web optimization, SEO/SEM, email, social, paid advertising, events, etc.)
• Experienced in devising strategies to digital campaigns that engage, inform and motivate identified target audiences and reporting insights in order to improve current activities
• Experienced in managing media relations (online, broadcast and print) and has strong communication ability (oral and written)
• Strong analytical skills and data-driven thinking
• Demonstrated success building relationships and delivering results with multiple business units and/or agencies or accounts- preferably with global, multi-cultural and remote project teams
• Background in researching, writing and editing publications
• Experienced in A/B testing and multivariate experiments, and in using various analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns
• Basic knowledge of HTML, CSS, and JavaScript capabilities and constraints
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Preferred: Overseas assignment/work in multiple countries/regions
• Preferred: Experience working in multiple areas of marketing-comms function
• Preferred: With start-up experience

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Job Description

Content and Trade Marketing Strategist is assigned to research, create content to tell the brand story in a compelling way that offers value to your potential clients, builds their trust in the brand, and moves them into action to interact with the brand. The position focuses on content planning, development, design, production, analysis, management, and measurement. He/She is responsible for establishing an organization’s editorial voice and determining content needs, channel selection, and distribution. He/She role should understand the full marketing mix with a solid foundation on creativity/ timelines and ROI. She/he should be familiar with ways to analyze market data, research, and customers’ behavior. He/ She should also be able to create spreadsheets and analyze quantitative data on customer behavior and performance metrics thru quarterly customer satisfaction surveys and /or other platforms available. He/She must know how to creatively handle various traditional tools, from brochures, leaflets, and banners. He/She must also be in-depth with Digital Marketing Tools that can help in implementing campaigns and projects to support both corporate and product levels. She/ he will work with different teams to coordinate our marketing, advertising, and promotional activities.

Content Marketing

• Develops content strategies for multiple channels and platforms (both online and offline)
• Ensure all promotional materials are launched, sent out at the agreed timeline
• Proofread and Copywrite content from different sources to ensure alignment to the brand voice
• Creating, adjusting, and managing the editorial calendar of the company
• Create and edit content across all assets on captions, announcements, advertisements, event invites, etc.
• Plays the role of editor as the team drafts, conceptualizes, and produces content assets that resonate with viewers across owned, and paid platforms, with the aim of driving business goals.
• Assist with integrating content strategy and time-specific brand campaigns to drive campaign goals.

Corporate Brand Development

• Defines key brand messages and insights
• Developing clear and engaging content that is consistent with the company’s brand image and addresses both business goals and consumer needs
• Establishes and articulates the organization’s internal and external key messages, and ensures that content is aligned.
• Establishing style guides that specify the writing style and tone needed to create engaging content.

Social Media Content Management

• Create and edit content, mobilizing storytelling opportunities on all channels — owned, earned, and paid platforms.
• Apply SEO, content development, distribution, and measurement to effectively tailor content to reach audience personas.
• Manage digital and social content channels including email, linkedin inmails, or newsletter distribution, with the understanding of the best content practices on each channel.
• The role is also responsible for planning, implementing, managing and monitoring the company’s Social Media strategy in order to increase brand awareness, improve Marketing efforts.
• Manage Publer and sync calendar schedule for post uploading. Assists Digital Team Lead in Reporting of Social Media Movements.

Digital Team Operations

• Assists in internal team operations such as events assistance, digital tools handling, inventory monitoring, giveaway preparations and handoff, etc. Adheres to the timely filing and completion of necessary documents as needed by the team lead or head of marketing.
• Ensure full support on campaigns led by the Product Focused Marketing in the content needed for any demand generation and lead generation campaigns. Support in creating marketing strategy, including message development, marketing materials, and brand awareness for their efforts in establishing the credibility of the company and solution being offered.
• Support regional operations in terms of key or essential marketing campaigns and activities
• Preparation for development of support materials.

ISO & Admin Functions

• Support Customer Satisfaction Survey Activity aligned with ISO Standards and targets
• Acts as the Records-In-Charge responsible for keeping, editing, maintaining ISO related documents. RIC acts as support and guide to the Process Owner to ensure the attainment of a quality management system Coordination with key support groups internal to ITG
• Assist in financial and ISO related requirements under his/her coverage to meet with all audit / financial prerequisites / reports for each input Support the implementation of Customer Satisfaction Survey aligned with ISO standards and targets
• Ensure operational activities under the specific job title is inline with the ISO process, targets and standards

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Job Description
Marketing Associate is responsible for supporting the Head of Marketing, and Regional Chief Marketing Officer; Regional Technology Manager in providing copy, content and administrative support: from lead database management and verification to marketing and promotional materials and event management, strategic management. He/ She is tasked to implement strategic business plans to meet both principal and ITG targets. He/she is expected to be creative, proactive, onrganized and has a drive to deliver results and meet deadlines to meet the revenue target. He or she must be able to multi-task and deliver multiple projects and requirements across the regional scope.
Vertical: Business Management Solution and Business Intelligence/Data Analytics
Country: Cross

Job Description:

• Formulates and executes product/ brand strategic plans; assists in all strategic plan needs and requirements.
• Coordinates with Regional Technology Manager on Principal Requirements and aligns with the Sales Team on all support initiatives
• Validates and updates client and prospect database.
• Assists in the planning and executes all marketing or company-initiated events, including external sponsorship events and principal-initiated events.
• Handles the Marketing Design and Content teams to create advertising material (i.e., brochures and newsletters, direct mail, invitations, landing page, social media content, website content, customer testimonials) for vertical.
• Assists in regional strategic planning and requirements; executes regional campaigns and tactics involving events, promos, digital marketing, etc.
• Provides regional content development and assists in leads generations and verification across regions.
• Assists in market research and GTM strategy across region
• Generate/ research potential patterns, business groups and organizations across the region.
• Coordinates with counterparts across the region on Marketing Requirements.

RELATIONSHIPS

• Internal – Marketing Team, Regional technology Managers
• External – Service Providers and Vendors, Clients

KNOWLEDGE

• Strong knowledge of various CRM and productivity tools as well as platforms for creation of collaterals (i.e., Photoshop, Adobe Illustrator, Visio, Canva, etc)
• Strong knowledge of various marketing tools and platforms such as MailChimp, SurveyMonkey, Facebook and LinkedIn Analytics/ Insights, LinkedIn Sales Nav, and Google Suite, among others
• Strong appreciation and familiarity with social media platforms and strategies
• Strong knowledge of sales and marketing principles and strategies
• Strong verbal and communication skills

Specific Skills and Attitude

• Oral Expression — Talking to others to convey information effectively.
• Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Creative Thinking – Ability to think outside of the box. Ability to come up with unique solutions based on the situation at hand.
• Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of other reactions and understanding why they react as they do.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Coordination and Collaboration — adjusting actions in relation to others’ actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Negotiation and Networking — Bringing others together and trying to reconcile differences. Reaching out to prospective partners and building a long-term relationship with them.
• Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
• Mobility – Ability to move around as required by the job

EDUCATIONAL BACKGROUND

• Must have a degree in Marketing, Digital Media, or Creative Design

PREVIOUS WORK EXPERIENCE

• Must have at least five (5) years of experience in a related position for an IT service and solutions industry

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