Introducing the Importance of IT Service Management
October 04, 2024 | Blog
There are billions of people around the world. They are recognized by name, age, gender, and race, and even, to some extent, are identified based on where they live, what they do for a living, and the area code number they use. All of these are information about one person. Imagine billions of people –again– around the world. In the digital age, online identity often mirrors who we are. We become data in the eyes of many businesses, companies, and organizations who want to connect with us.
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But how does a company with so much data to handle keep all this crucial information safe and secure? In the IT realm, it’s a no-brainer that data in digital transformation needs IT asset management to be a pillar of fortified cybersecurity. IT Group, Inc. (ITG), the leading IT Solution provider in the Philippines and ASEAN region, works with one of the renowned Information Technology Management System (ITMS) companies in the world, ManageEngine (ME). As an official partner and distributor of ME in the ASEAN region, ITG and ME acknowledge the importance of IT service management, which fits your business needs.
Introducing the Importance of IT Service Management
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The Global and Regional Scale of Data Security and IT Solutions
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What is Data Security?
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The IT Solution Partner in the ASEAN region
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Venturing Together with ManageEngine and IT Group, Inc.
The Global and Regional Scale of Data Security and IT Solutions
Each country participates and acknowledges the law aligned with data protection on the global scale of securing data and information. Data and information become a gold value in the digital world. This means that companies can manipulate and use their information without the people’s knowledge and consent. It can cause cyber threats like identity theft, online hijacking, scamming, and even human trafficking. These scenarios are common in B2C set-ups but also prevalent in B2B, like selling a large amount of data and information for marketing purposes, creating fake accounts, and even unwanted soliciting online for phishing and e-mail scamming. On a regional scale, Asia Pacific, in particular, has an uphill battle to ensure cybersecurity for all.
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“According to the 2024 edition of PwC’s annual Digital Trust Insights (DTI) survey, 84% of Asia Pacific business and tech executives reported increases in their cyber budgets. These insights were gleaned from a survey of 683 business, technology, and security executives in Asia Pacific conducted by PwC between May and June 2023. The survey comprised both technology- and business-side perspectives from a wide variety of industries and sectors,” they said. “Corporate focus on cybersecurity has deepened over the years in Asia Pacific. In most companies, cybersecurity budgets are set to expand further in 2024, reflecting its sustained place as an essential investment priority for organizations across the region. Asia Pacific’s security spending has steadily grown at a CAGR of 12.8% since 2022 and is expected to top out at US$52bn by 2027 as multiple cyber threats bear down on digitalizing companies.”
What is Data Security?
In action, most companies now are investing in their IT department, which is a testament to the importance of IT Service Management. But what exactly does data security mean for all of us? “Data security is the practice of safeguarding digital information from exposure, theft, and destruction by adopting a series of security policies and procedures. These policies and procedures can include system security, device management, access control, classification, auditing, proactive threat hunting, incident response, etc.,” ManageEngine said. “Organizations store and process enormous volumes of data—both trivial and sensitive—such as financial records, intellectual property, and customers’ personal data. It’s vital that all this information stays secure within the network. A lack of stringent data security measures can have severe ramifications.”
The IT Solution Partner in the ASEAN region
Meanwhile, BusinessWorld cited the latest report of Kaspersky Security Network (KSN) early this year. It says the Philippines is in top 4 “in the global ranking of countries most targeted by global threats”. KSN further explained that “in 2023 web threats against the country fell by about 2%” but still “Philippines is still the top country in Southeast Asia in terms of web-borne threats last year.”
“The Philippines has consistently been among the top 10 countries in the ranking since 2019. In 2022, it was in second place. Among Southeast Asian countries, the Philippines is trailed by Malaysia and Vietnam (48.0% and 38.70%, respectively), with the overall percentage of users attacked by web-borne threats from January to December 2023,” BusinessWorld added.
Venturing Together with ManageEngine and IT Group, Inc.
If data and information are of the same value and as important as gold, how do companies and businesses keep their gold safe and secure? For ManageEngine and IT Group, Inc., protection, safety, and security are three of the most important things to ensure robust cybersecurity.
“The risk of losing the business or the risk of losing valuable assets or damage of those assets can [really] happen. So we need to protect those assets and important information, important details about our employees. That’s one of the [many] responsibilities of each organization [involved in data privacy and security],” he said. “Both private and public organizations, they are all growing. The demand for technology is increasing, and at the same time, threats are also evolving, so we need to practice [how to protect our data],” said Rommel Bernabe, ITG’s Head of IT Management Solutions (ITMS), during the celebration of World Privacy Day. With ManageEngine and ITG’s cost-effective and comprehensive IT management solutions, such as Privilege Access Management, Identity Access Management, and Endpoint Security, to name a few.
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For over 20 years in the industry, ITG has continued to provide excellent customer service to our clients with our technological partners, rallying over the importance of data privacy and security as one of our top priorities in promoting digital transformation. IT Group, Inc. has been the leading IT Solution Partner in the Philippines and ASEAN Region, with regional offices located in the Philippines, Indonesia, Malaysia, and Singapore, helping 200+ clients across the ASEAN region on their digital transformation journey and has a solid portfolio of 250+ successful projects.
We’re an ISO 9001:2015 Certified company, the leading technology partner for system-wide innovative solutions that deliver seamless integrations and processes, from Business Management Solutions, IT Management, Integration & Automation, and Enterprise Data Management to IT Infrastructure. Let’s Venture Together to learn more about how we can help you with your Data and Information.
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