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Implementation Engineer
Job Summary
The Implementation Engineer is responsible for the execution of the implementation project scope while acting as the point of contact during the project life cycle. The Implementation Engineer also serves as the first level of support for clients during the project life cycle, working with them in understanding their needs and recommending options and ideas.
List of Responsibilities:
- Works with the Project Engineer in executing approve implementation plan and blueprint of the project.
- Prepares and executives the following:
- System-related configuration
- Internal and Externa Testing
- User Acceptance Testing
- Project Live Run
- Deploys project-related solutions and fixes during the project life cycle.
- Conducts the following activity during the project life cycle:
- Training of clients
- Business Review
- Configuration
- Data Migration
- Onsite and offsite assistance
- Project updates
- Ensures that the following documentations are in place:
- Training Document
- Business Process
- Requirement Documentation
- Configuration Document
- System Line-run Documentation
- Project Closure
- Minutes of the Meeting
- Issue and Solution Logs
- Provides ongoing support for customer during implementation.
- Creates, modifies and releases ISO-related documents
Relationship:
- Internal – Team members
- External – Clients, Partners
Educational Background
- Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering, or any IT-related courses.
Specific Skills & Attitude:
- Oral Expression — Talking to others to convey information effectively.
- Oral Comprehension – ability to listen and understand information and ideas presented through spoken words.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Written Expression — Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination and Collaboration — adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management — Managing one’s own time and the time of others. Ability to hit deadlines and finish projects based on committed timeline.
- Project Management – Ability to spearhead a project and allocate resources as needed in order to accomplish tasks within a specified and committed timeline.
- Mobility – ability to move around and travel as needed and required by the position.
- Attention to Detail – Ability to see minute details important to the task at hand.
- Design Thinking – Ability to see things from the perspective of the client and come up with problem solving approaches based on said perspective.
- Work Experience
- Must have at least two (2) years of work experience in implementation of IT product, services or solutions with exposure to project documentation
- Must have a background on business processes standard practices.
- Preferably has worked in companies belonging to the following industries:
Work Experience:
- Must have at least two (2) years of work experience in implementation of IT product, services or solutions with exposure to project documentation
- Must have a background on business processes standard practices.
- Preferably has worked in companies belonging to the following industries:
- Manufacturing
- Distribution
- Retail
- Banking and Finance
- BPO
- Telecommunication
- Utilities
- Public Service
- Ecommerce