Equitable Computer Services, Inc. is a well-known solutions provider of hardware and software services in the Philippines. With over 300 highly skilled IT professionals in their team, they are regarded as one of the pioneers in the delivery of POS services. With their service and expertise, they are at par with other well-known international card service providers.
In their early years, they were initially using an outdated solution with a wide scope of work across multiple locations nationwide which entails high costs. Having the urgency to enhance their current processes, they wanted to acquire cost-effective solutions. They reached out to ITG as the Appointed Partner and Distributor in the Philippines to learn more about the capabilities of ManageEngine ServiceDesk Plus and Desktop Central and how it can boost their business processes.
ITG gave Equicom a competitive and cost-effective solutions package that would augment its business processes. They discovered that the essential features in their current legacy software also exist in the newly acquired ManageEngine software. ITG assisted them in the migration of their old tickets to the new systems, helping them further ease into the transition towards this new system. Desktop Central also helped make IT management more efficient for their team with better endpoint management with organization devices. Bundled with the solutions that they purchased, their team was enabled by ITG’s tech experts through various training and tech updates.
From the start of the engagement, with Equicom’s business goals in mind, ITG navigates together with them to carefully identify their issues and provide quality solutions fit for their needs and capabilities at that time. No issue was left hanging and both companies have struggled to find the best solution to reach those goals and support Equicom to be able to serve their clients better. Although the current project has finished its implementation, the partnership remains as the company continues to embrace digital transformation, receiving timely updates for their solution and receiving further insights on how to remain relevant in the market today. At present, the Equicom Group and the rest of its business units are looking forward to partnering with ITG as they shift to the new world of digital operations.
ITG wants to venture together with organizations as they scale and build the digital business of tomorrow. Schedule an eMeeting with our technology experts today to discover the best-fit technology roadmap for your business today: https://www.itgroupinc.asia/contact-us/