What is ServiceDesk Plus?

ServiceDesk Plus is a game changer in turning IT Help Desk teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automation
Extensive reporting capabilities
Deploy on cloud or on-premises

Take Complete Control of Your IT from Within Your IT Help Desk

ServiceDesk Plus offers powerful, native integrations with industry-leading apps from ManageEngine to give you a 360 degree view and control of your IT infrastructure. Be it managing networks, applications, and desktops from your IT help desk console or accessing advanced service desk analytics, ServiceDesk Plus enables you to do all of them.

IT ServiceDesk Plus Features

Incident Management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Problem Management

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

Change Management

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

Asset Management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

IT Project Management

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Check out other Manage Engine IT Products

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Contact a Manage Engine Provider in the Philippines

For product details, demo and pricing. Please get in touch with one of our Project Managers. We will be very happy to assist you!

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