ITG helps Engineer Lifelong Customer Success SuiteSuccess as a Business Continuity Tool

Author: Rubie Villamor

Business challenges happen every day, so does the need for a comprehensive business continuity plan (BCP) to ensure the business survives when catastrophe comes, recovery and lifelong success. In this digital economy, a key component of a BCP is a technology that will serve as a tool to support the process. 

An article written by HBR showed how Chinese companies responded to COVID 19, “a cosmetics company Lin Qingxuan was forced to close 40% of its stores during the crisis, including all of its locations in Wuhan. However, the company redeployed its 100+ beauty advisors from those stores to become online influencers who leveraged digital tools, such as WeChat, to engage customers virtually and drive online sales. As a result, its sales in Wuhan achieved 200% growth compared to the prior year’s sales.”  The company above was able to shift its sales channel with technology like eCommerce and WeChat as their BCP tool. 

SuiteSuccess can help businesses like yours to continually operate wherever your employees are. Salespeople can process orders, accounting can bill the customers, collection can still be recorded, vendor payment control workflows remain in place and as an owner, you keep visibility of your overall financial health. This is a full suite that is engineered to solve industry challenges that historically have limited a company’s ability to grow, scale and adapt to change. 

Most ERP vendors have tried to solve the industry solution problem with templates, rapid implementation methodologies, and custom code. NetSuite took a holistic approach to the problem and productized domain knowledge, leading practices, KPIs and an agile approach to product adoption. 

Businesses today are painfully aware of the limitations of their existing systems but are wary of making any changes due to the uncertainty on when the COVID crisis coupled by the pitfalls associated with traditional software implementations  that include: 

  • Tedious and lengthy cycles 
  • Ballooning cost
  • Implementation fatigue 
  • Business disruption

SuiteSuccess being a true cloud solution can address this pitfalls can:

  • Access NetSuite through streamlined sales and delivery models
  • Adapt to leading practices for compliance
  • Adhere to a pathway and recognize the return on investment faster through their use of NetSuite

SuiteSuccess is bundled and packaged in a pre-built environment that gives a view of real-time business performance and metrics. The suite supports streamlined business and industry flows, role-specific KPIs, predefined user dashboards and pre-build reports. It is a tool enables increased business efficiency, flexibility, and greater customer success.

ITG, a 5-Star NetSuite Solution Provider in 2019 wants to help your business thrive in the midst of global health and economic crisis and continue to accelerate towards an upward growth trajectory.  Let us help you today: