Personiv Amplifies New Normal Operations with Mission-critical Advancements Managing 24×7 Support with ITG and Manage Engine

For over 3 decades, Personiv has been providing digital, creative & customer services, as well as finance and accounting solutions to various brands around the globe. The company has around 3,000 employees that work on setting clients up for long-term growth. With their dedication, they have been recognized by various international award giving bodies such as Stevie Awards, CMO Asia Awards, and Golden Globe Tiger Awards.

ITG has been Personiv’s trusted technology partner since 2020. When the pandemic hit, ITG started supporting the latter in remote management of computers for WFH setup. As a company that specializes in providing different services and solutions to various industries, Personiv needed a technology solution that would empower their IT team to address critical areas. ITG supported the business with Endpoint Central to modernize and efficiently addressed the transition post the pandemic situation.

ManageEngine’s Endpoint Central paved the way to improve their IT processes and workload management – automating regular desktop management activities such as installing software, patches, service packs, configuring policies, and application management. It standardizes desktops by applying uniform configurations like wallpapers, shortcuts, and printers; secures the desktops by restricting USB and applying security policies; enables auditing with complete hardware/software inventories, license compliance details; and detects prohibited software usage. 

In simple terms, Endpoint Central helped administrators automate, standardize, secure and audit their systems. As a result, Personiv’s monthly average handling time improved and was reduced by half, increasing their operational productivity. 

Together with ITG, Personiv upgraded their endpoint management solution to amplify their new normal business transition. The current IT Team found the solution easy to adopt and set up since Endpoint Central integrates seamlessly with ManageEngine’s ITIL Helpdesk  and Asset Management products, as well as other third-party solutions. With ITG, Personiv is also sure that all enhancements delivered to them are aligned to the Company Information Security Policies set by ISO. 

ITG aims to guide organizations in their personal digital journey and empower them to do more with a holistic technology ecosystem. Speak to our technology experts today or join our webinars and events to learn how you can change the way you work with transformative IT solutions.