How often have you come across users who try to log in to their system, but don’t remember their passwords? Password related issues are a major cause of help desk tickets resulting in huge loss of productivity and wastage of time, cost and resources. A self-service solution for password management could solve this issue, but the success of such a solution depends on its ease of use and accessibility.
That is why we’ve released an Android App for ADSelfService Plus (our IT Self-Service solution), which makes password self-service even easier for end-users. Using this app, mobile users can manage their passwords on their own from anywhere, anytime, with just few taps. They no longer have to depend on other users’ computers or Windows logon agents for password self-service.
The app is available for free to the enterprise users of ADSelfService Plus and can be downloaded from the Play Store.
What this app can do?
Here’s a quick rundown on what end-users can do with this app:
- reset their forgotten passwords
- unlock their locked-out accounts
- change their expiring passwords
- synchronize passwords of their various accounts
Of course, we’ve made sure that the app is simple, easy to use and at the same time provides a secure approach to password management. The app uses a multi-factor authentication technique, which includes answering challenge questions and SMS/E-mail based PIN verification, to verify users’ identities.
This free app will be a boon for users, especially those who are on the road, as they can now manage their passwords remotely using just their Android mobile devices. Click here to learn more about the features of this app.
Multi-Platform Password Management
In addition to Windows Active Directory, the mobile app also allows password self-service for a wide range of cloud-based applications like Google Apps, Office 365, Salesforce, Zoho and on-premise systems like IBM i/AS400, HP UX, Oracle DB and Oracle E-Business suite. You can learn more about ADSelfService Plus password synchronization capabilities here.
Password Self-Service App for iPhone users
But, what if there are not many Android users in your organization? We’ve still got you covered. ADSelfService Plus has a native app for iPhone users and a Mobile WebApp, which can be accessed from any mobile browser, for users of other platforms like Windows Mobile and Blackberry. You can get the iPhone app from the App Store.
So, what are you waiting for? Deploy the ADSelfService Plus mobile app and free your helpdesk from all password related issues.